EasyJet contact: find all available contact details

Do you need to contact EasyJet for a booking, a modification, or a complaint? Are you looking for information about schedules, fares, or flight options? Do you want assistance with a compensation or refund claim for a delayed, canceled, or overbooked flight?

As the fourth largest European airline by passenger numbers, EasyJet offers several communication channels to efficiently address your requests. Phone, email, website, or postal mail — discover in this article all the contact details and procedures to reach EasyJet customer service quickly.

EasyJet phone contacts: all useful numbers

EasyJet customer service: assistance and general information

If you have a question about a flight, luggage, schedules, or any other travel-related information, you can contact EasyJet customer service at the following numbers:

• 08 06 14 11 41 (local call rate)
• 0820 420 315 (call may be charged depending on your operator)
• +33 9 77 40 77 70 (from France, Monday to Sunday, 8:00 AM to 8:00 PM)

These lines are open every day, including weekends, from 8:00 AM to 8:00 PM.

Bookings and ticket changes

If you want to book a flight, modify an existing booking, or get fare information, contact EasyJet sales department:

• 01 76 54 53 69 (available Monday to Friday 8:00 AM to 8:00 PM, and Saturday 9:00 AM to 5:00 PM)
• +33 1 70 39 25 45 / +41 225 91 04 47 (reservation service, open daily from 9:00 AM to 6:00 PM)

Calls are charged at local call rates but may vary depending on your mobile operator.

EasyJet Holidays assistance: in case of problems during your stay

If you booked a stay with EasyJet Holidays and encounter any problems during your trip, a dedicated team is available 24/7 to provide the necessary help:

• +33 1 87 21 63 76
• +41 22 568 04 49

This service is designed to assist you with on-site issues at the airport, whether accommodation problems, flight changes, a canceled flight, or any other travel emergency.

Tip: prefer the online chat

EasyJet recommends using its online chat for faster responses. This method is often more efficient than calling, especially during busy periods.

EasyJet Refunds and Compensation: What Are Your Rights and How to Claim Them?

If your EasyJet flight was canceled, delayed by more than three hours, or if you were a victim of overbooking, you might be entitled to compensation up to €600, according to the European Regulation (EC) No. 261/2004. EasyJet is required to compensate its passengers when the delay or cancellation is its responsibility.

When Are You Eligible for Compensation?

You are eligible for compensation if:

• Your flight was canceled without notice less than 14 days before departure.
• Your flight was delayed by more than 3 hours upon arrival.
• You were a victim of overbooking and had to take another flight.
• Your flight was rescheduled to a time that does not suit you.

Warning: If the cancellation or delay is caused by extraordinary circumstances (extreme weather, air traffic controller strikes, political instability, etc.), the airline is not required to compensate passengers.

How to Contact EasyJet for a Claim?

If you want to claim compensation or a refund for an EasyJet flight, you can contact customer service at 09 77 40 77 70 (from France, standard rate, Monday to Sunday from 8:00 AM to 8:00 PM).

You can also file your claim directly online via EasyJet’s official form available on their website.

Make Your Process Easier with Indemniflight

Obtaining compensation can be a challenging process. That’s why Indemniflight supports you and handles all administrative procedures to maximize your chances of receiving your compensation without stress or wasted time. In just a few minutes, you can submit your case and let our experts take care of the rest.

Online Options: Form, Email, and Postal Address

EasyJet provides several online contact options to answer your questions and handle your claims regarding your trip. Whether via a contact form, an email, or postal mail, discover how to reach the airline’s customer service quickly and effectively.

Contacting the Airline via an Online Form

One of the simplest ways to reach EasyJet’s team is to use their official contact form available on their website: Access the form.
How to Submit Your Request?

• Fill out the form with your personal details and flight information.
• Write your message specifying the subject (complaint, reservation change, refund, etc.).
• Click on “Send your question” to submit your request to customer service.

Good to know: Contacting the airline via its website is often less expensive than by phone, especially for EasyJet flight changes.

Contacting EasyJet by Email

If you want to send a message directly by email, you can write to the airline’s customer service at the following address: customer.service@easyjet.com.

Response times:

• 14 days for general inquiries.
• Up to 28 days for complex claims requiring additional checks.

Tip: To get a quick response and avoid unnecessary back-and-forth, be sure to provide all necessary information about your trip in your first email (booking number, flight date, reason for request, etc.).

Contacting EasyJet by Postal Mail

If you prefer to send a claim by mail, you can write to the airline’s head office at the following address:

Customer Services Team EasyJet Airline Hangar 89 – London Luton Airport Luton, Bedfordshire LU2 9PF United Kingdom

Note: Postal mail may involve longer processing times. It is recommended to use registered mail with acknowledgment of receipt to keep proof of your request.

Lost, Delayed, or Damaged Luggage: What to Do?

If your luggage was delayed, lost, or damaged on an EasyJet flight, it is important to act quickly by contacting the dedicated service at the relevant airport. Below are the useful phone numbers and email addresses to help locate your belongings.

Contacting Baggage Assistance at French Airports

Depending on your arrival airport, you can reach the baggage handling service at:

• Roissy Charles de Gaulle (CDG): Tel. +33 1 84 03 02 52
• Paris Orly (ORY): Tel. +33 1 84 03 02 52 – email: orlyllouest@sba60.fr
• Lille (LIL): Tel. +33 3 20 49 68 32 – email: lil.bagage-dpt@aviapartner.aero
• Marseille (MRS): Tel. +33 (0) 6 44 16 47 82 – email: Lostnfoundmrs@groupe3s.com
• Nice (NCE): Tel. +33 (0) 4 93 96 21 53 – email: service.nice1@fsbservice.fr

Good to know: When calling or emailing, have your booking and flight number, baggage reference (PIR), and boarding pass ready to facilitate the processing of your request.

If your baggage is declared lost or damaged, the carrier may offer you compensation according to the conditions set by the airline and the Montreal Convention.

Whether it is for a booking, a complaint, a compensation claim, or a baggage issue, the airline provides several contact methods for passengers. Depending on the urgency of your request, it is preferable to use the phone for quick assistance, the online form for structured follow-up, or email.

Tip: Before contacting EasyJet, consider checking the airline’s FAQ on its official website. Many answers are available there, which could save you time!

If you have difficulties obtaining compensation for a cancelled or delayed EasyJet flight, our team is here to support you and defend your rights.

Don’t hesitate to submit your claim directly on our website!