What are the right steps to take in case of an EasyJet strike?

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When you are faced with an EasyJet strike, it can cause considerable inconvenience to your travel plans. At Indemniflight, we provide clarity on the implications of strikes in the aviation industry. Social movements within an airline represent a specific situation that is divided into two distinct cases:

  • If the social movement is independent of the airline, the airline is required to compensate you. However, if it can demonstrate that the situation was unforeseeable and beyond its control, it may be exempt from this obligation.
  • If the strike is caused by the airline or its personnel, then EasyJet is legally required to provide compensation, regardless of the situation.

How to receive compensation during a strike?

EasyJet, an airline founded in 1995, is now one of the largest low-cost carriers in Europe. Founded by Cypriot Sir Stelios Haji-Ioannou, it operates 700 routes and serves over 130 destinations in more than 30 countries.

However, the size of the company does not prevent operational difficulties from arising. Strikes are one of the inconveniences that can lead to flight incidents such as delays, cancellations, or denied boarding.

Have your plans been ruined due to an EasyJet social movement? Know that there is a European law that provides compensation in such cases. Find out in this guide what actions to take and the remedies available to you.

EasyJet passengers, you have rights!

Passengers are the main victims in the event of a strike. A missed wedding, a shortened vacation, or a failed business appointment are just a few examples of the damages passengers may face.

Since 2004, European Regulation (EC) No 261/2004 has allowed for the protection of passenger rights during flight incidents. As such, you may be entitled to compensation for the inconvenience you suffered.

Although no amount of money can compensate for the damages you’ve experienced, it is a gesture of recognition that makes sense. Furthermore, an influx of money is never unnecessary.

The amount of compensation you can receive

Flight duration is an important factor that determines eligibility for compensation. To be eligible for financial compensation in case of a strike, here are the time limits you must meet:

  • A minimum of 2 hours of delay for short-haul flights (distance under 1500 km);
  • A minimum of 3 hours of delay for medium-haul non-EU flights (more than 1500 km but less than 3500 km) and EU flights over 1500 km;
  • A minimum of 4 hours of delay for long-haul flights (over 3500 km).

If your flight delay is not due to a cancellation with re-routing, the minimum delay to observe is 3 hours, regardless of the flight distance. For example, if you take an EasyJet intra-EU flight that experiences a 2h55 delay after the scheduled arrival time, you will not be eligible for compensation.

EasyJet strike passenger rights

What are the conditions for claiming compensation in case of a strike?

In the event of a social movement, it is essential to examine in depth the nature of the work stoppage by the airline’s personnel. If the incident is attributable to the company, it gives the right to financial compensation for passengers affected by flight delays or cancellations.

By relying on European Regulation (EC) No 261/2004, you can force EasyJet to pay you compensation as long as you meet the eligibility conditions. While Regulation EC 261/2004 is very strict when it comes to passenger protection, its application is governed by a rather strict framework.

  • You are eligible for compensation when your EasyJet flight departs or arrives at an airport located in an EU country, Switzerland, Norway, or Iceland.
  • The claim deadline also determines whether compensation will be granted to passengers affected by an EasyJet flight strike. This deadline varies by country (5 years in France and 1 year in Belgium). Therefore, if your flight was delayed or cancelled due to a strike in the last five years in France, you are still eligible to claim compensation for the inconvenience suffered.

Exceptions that make reimbursement impossible

The cause of the delay or cancellation is a crucial factor that must be carefully considered. If the strike is not attributable to EasyJet, you may be excluded from the compensation mechanism.

  • If the airline can prove that the strike was unforeseeable and therefore not intentional, you will not be entitled to any compensation from EasyJet.
  • If the airline anticipated the strike and notified you at least 14 days in advance that your flight would be cancelled, it is exempt from any obligation to compensate you. Legislators consider this two-week notice period sufficient to limit the inconvenience you may face.
  • Additionally, the airline can be exempt from any obligation to compensate passengers in case of a strike by airport personnel. This type of strike may be classified as extraordinary circumstances as outlined in the European regulation.

What steps should you take in case of a strike?

You’ve already prepared for your trip. However, upon arrival at the airport, you learn that your flight has been cancelled or delayed due to a strike. When this happens, it is important to remain calm and take the appropriate steps to secure compensation.

First, you need to understand the origins of the strike. Then, it is important to ask the airline for a flight delay certificate. In addition to the delay certificate, you should carefully keep the following documents:

  • The boarding pass
  • The booking confirmation
  • The electronic ticket…

Normally, the airline has the obligation to assist you until it finds a solution for you. This assistance typically comes in the form of meals and refreshments.

You also have the option to make two phone calls and send two emails at the airline’s expense. If you don’t have this service and make purchases (hotel accommodation, transportation, meals…), it is recommended to keep all receipts for your expenses.

Actions to take in case of EasyJet strike

How much is compensation for a flight cancellation?

When you believe you meet all the criteria to receive compensation in case of a strike, it is important to have an idea of the amount you may be entitled to. This amount varies depending on the length of the flight. You can refer to the following scale to know how much you can claim depending on your situation:

Distance traveled Amount of compensation
Flight under 1500 km 250 euros
Flight between 1500 km and 3500 km 450 euros
Flight over 3500 km 600 euros

To claim your compensation, you can contact EasyJet’s customer service directly. However, this process rarely yields results. That’s why we recommend seeking the services of a company like Indemniflight, which specializes in passenger compensation.

Contact Indemniflight to assert your rights during flight incidents

With Indemniflight, you maximize your chances of being compensated for a flight incident. All you need to do is submit your case on our website with just a few clicks, and our team of experts will represent you with EasyJet.

What’s the strength of Indemniflight? We follow a “no Win, no Fee” approach, as the Anglo-Saxons say. In other words, you won’t incur any costs if we don’t win your case. However, if we succeed, we will receive 35% of the compensation as payment for our services.

What are the alternatives in case of a strike?

Your trip is urgent, and you need a solution as soon as possible? There are always options! Indeed, you have the possibility to take another flight or use another means of transportation.

Take another flight

Some airlines allow you to sign up for a flight just hours before departure. For example, if you are affected by a delay or cancellation caused by a strike from the airline’s air traffic controllers, you may choose to sign up for another flight to avoid affecting your schedule.

In this case, you must ask EasyJet for a refund for your flight ticket. The reimbursement must be made within 7 days. However, you will no longer be eligible for compensation.

Use another mode of transportation

In the event of a strike by EasyJet, you can use another mode of transportation depending on your destination. It may take more time, but this is an option worth considering. Alternatives to an EasyJet strike

How to obtain compensation?

If it’s possible to claim compensation due to a flight cancellation, it’s advisable to contact an expert like Indemniflight. We assist you from start to finish in the process to ensure you get the compensation you deserve.

Contact the airline and check if my EasyJet flight is cancelled

For information about cancelled flights, several sources are available to you:

  • Check the list of cancelled flights on EasyJet’s official website.
  • Contact the airline’s customer service for personalized assistance.
  • Download EasyJet’s mobile app to access information about cancelled flights.

If EasyJet must compensate you, the amount, as a reminder, varies depending on the length of your flight:

  • €250 for flights up to 1500 km;
  • €400 for intra-EU flights over 1500 km and for flights between 1500 and 3500 km;
  • €600 for flights over 3500 km.

Obtain my compensation directly from the airline

You can obtain this compensation by making a claim to EasyJet! To do so, you must:

  • Send them a written claim with all supporting documents and expenses incurred;
  • Contact the Civil Aviation Authority (DGAC) if the airline refuses to compensate you;
  • Or take legal action to claim your rights.

This process is lengthy and often bound to fail. That’s why we recommend that you contact Indemniflight to assist you in your steps!

Why choose Indemniflight in case of a disruption to your EasyJet flight?

Initiating a claims process can be tedious and without guaranteed success. Indeed, airlines like EasyJet often try to avoid processing claims to the end, citing exceptional circumstances, even in the case of a strike.

That’s why we strongly recommend seeking the help of Indemniflight to guide you through the process! Don’t waste any time and submit your case now to receive the compensation you are entitled to!

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