Indemniflight, France’s leading air passenger compensation company

Founded in 2016 in Paris, Indemniflight has spent 10 years defending air passengers’ rights against airlines. Delayed, cancelled or overbooked flight: we handle your claim end-to-end — from the amicable claim to court if necessary — with no upfront fees: we only get paid if you get compensated.

Indemniflight in numbers

• 10 years of experience serving air passengers (since 2016)
• Over 73,000 claims handled
• Over 100,000 passengers assisted across France and Europe
• Millions of euros recovered from airlines
• 92% success rate on eligible claims
• Service available in 4 languages (French, English, Spanish, Portuguese)

Why we exist

• 72% of passengers don’t know their rights
• Only 6% of passengers eligible for compensation actually obtain it
• Airlines rely on attrition and procedural complexity

European regulation EC 261/2004 entitles you to up to €600 compensation per passenger for flights delayed over 3 hours, cancelled or overbooked. Our mission: making sure that right is enforced, systematically.

Our story

Indemniflight was born from a simple observation: EC Regulation 261/2004 entitles passengers to €250–€600 in compensation for a delayed, cancelled or overbooked flight — yet only 6% of eligible passengers actually obtain it. The company was incorporated in Paris on 24 March 2016 to enforce that right, with no financial risk for the passenger: if you are not compensated, you pay nothing.

Three choices define how we work. Data first: our proprietary flight-tracking database, Indemniflight Flight Data (1,545,065 flights analysed as of 20 July 2026), verifies the reality of every disruption — its methodology is public. Litigation next: a network of partner law firms across Europe takes over when an airline wrongly refuses, at our expense. Fund protection last: compensation owed to our clients is held in a dedicated ring-fenced account, separate from the company’s operating accounts, until it is paid out.

Key milestones:

• 24 March 2016 — Indemniflight SAS incorporated in Paris (French company registry, SIREN 819 531 864).
• January 2022 — first flights in the Indemniflight Flight Data statistical archive: actual times, delays and cancellations, collected via the FlightAware API.
• July 2026 — our flight data opens to the public: airline punctuality barometer and full methodology — 1,545,065 flights analysed as of 20 July 2026.
• Today — over 100,000 passengers assisted, 9,200+ claims compensated and over €7 million recovered from airlines (figures as of July 2026).

Our team

Edouard Delgatte — Chief Executive Officer

Founder of Indemniflight, Edouard has led the company since 2016 with one conviction: no passenger should give up their rights when facing an airline.

Babak Rashidi — Chief Technical Officer

Babak designs and operates Indemniflight’s technology platform: online claim filing, automated tracking, document processing — the machine that makes defending tens of thousands of passengers possible.

Éniko Virag — Chief Legal Officer

A trained legal expert, Éniko leads all legal operations: formal notices, litigation, and coordination of our partner law firm network. See her profile →

Our expert consultants — the legal committee supporting us

Indemniflight works with a network of leading external consultants — recognised lawyers and legal experts in European air law — who advise on complex cases and contribute to our legal content.

Joyce Pitcher — Lawyer, Pitcher Avocat

Specialist in mass litigation under EC 261/2004, with victories before the CJEU. See her profile →

Anaïs Escudié — Legal expert, transport law

A leading voice on EC 261/2004 doctrine, certified by Expertes France. See her profile →

Emmanuelle Hober Zaffran — Lawyer, EHZ Avocats

18 years as in-house counsel at Air France-KLM: she knows airlines from the inside. See her profile →

Laurence Jégouzo — Lawyer, Associate Professor (Sorbonne)

A reference in aviation tourism law, author of “Le Droit du Tourisme”. See her profile →

Contact us

A question about a disrupted flight? Check your eligibility in 2 minutes or contact our team.