Personal data

We respect the right to privacy and respect the protection of natural persons with regard to the processing of personal data and the free movement of such data and repealing Regulation 95/46 / EC (General Data Protection Regulation) (hereinafter GDPR). Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, their personal data will be protected when using our service.

We only collect and process personal data (“Personal Data”) that is necessary for our activities.

Therefore, their personal information is processed for the following purposes:

  • customer service management
  • claiming compensation from airlines
  • transfer of funds in case of compensation

If you require our service, we reserve the right to request the following personal information from you:

  • Surname and first name
  • Date and place of birth
  • Ethnicity
  • Postal and electronic address
  • Phone
  • Occupation
  • Copy of ID or passport
  • A copy of the family book (for minor Customers and only if necessary)..

The legal bases for managing their personal information are:

  • a contractual obligation (for example, a power of attorney);
  • their consent statement (for example, permission via email or phone)
  • complying with our obligation (for example, fraud prevention)

Your personal information can be managed by our competent internal departments (customer service, legal department, finance department) and the lawyers who work with us.

During the course of our activity, we may need to transfer your personal information to a country outside the European Union. In order to protect your personal information, we have put in place appropriate safeguards in accordance with the provisions of the GDPR and the laws on the protection of personal data.

Your personal data will be kept for the time necessary and legally permitted to achieve these purposes. In order to comply with our tax obligations, we will keep your personal information for 5 years before deleting them.

If you sign in to your Customer account or send an email to, you may at any time exercise the right to access, change, object, delete, carry data and restrict data handling.

For more information about the security and organizational measures taken to manage their personal information and to protect your personal information, please contact our data protection officer at