EasyJet Claims Service: How to Request Compensation?
Reclamation flight with easyjet How to obtain compensation?
Before starting the process to obtain compensation for a delayed or canceled flight with EasyJet, it is essential to fully understand the procedure to follow. At Indemniflight, we are here to simplify this often complex process and help you get the compensation you deserve.
Indemniflight understands the value of your time and the frustration caused by a flight incident. That’s why we make the claim process easier for you. Thanks to our regular contact with EasyJet, your claims are handled quickly and efficiently, reducing waiting times. Our dedicated team supports you every step of the way, at no cost to you.
We firmly believe in your right to compensation in the event of flight disruption. That’s why we provide you with all the necessary information to successfully submit a claim to EasyJet. Indemniflight tells you everything you need to know!
How to claim compensation from EasyJet?
Air travel has seen unprecedented growth. This is due to the great convenience of this mode of transport, as well as the image of modernity that aviation conveys.
As a result, airlines are booming, and this trend is expected to continue for a long time, according to industry forecasts. But there can be no airlines without customers, which is why it’s essential to consider their concerns.
Have you experienced an EasyJet flight delay or cancellation?
Air passengers have rights guaranteed by European legislation that protect them from certain abuses. Unfortunately, you may experience a flight delay or cancellation. When this happens, it can seriously affect your schedule or even cost you money. The least you expect from your airline is compensation.
To succeed, you must follow a compensation claim procedure, but success is not guaranteed. You may quickly face the complexity of the process or even need to take legal action to assert your rights.
Get your compensation with Indemniflight!
There is an alternative to avoid getting bogged down in complex procedures and maximize your chances of receiving quick and fair compensation. Delegating this tedious task to a competent organization ensures the best chance of success. Indemniflight is a French startup made up of top experts who put their skills to work for your fast-track reimbursement.
If you want to file a claim, our experience and time-tested methods will be a great help. Submit your claim with us, and you won’t be disappointed. We will implement a fast and effective system to recover what you’re owed for delayed, canceled, or overbooked flights.
Conditions and terms of reimbursement
Flight delays and cancellations are not only very frustrating but can also have serious consequences.
When you face any difficulties during your trip with EasyJet, you may be eligible for a refund, depending on the situation. This can also include issues such as lost or damaged luggage.
A European regulation protects travelers
This is Regulation (EC) No 261/2004 of 11 February 2004, which governs the conditions and procedures for compensation in case of flight disruptions. Since EasyJet is a European airline, all of its flights departing from and/or arriving in the EU fall under this regulation. However, not every delay or cancellation qualifies for a claim.
Indeed, three fundamental conditions determine whether you can request compensation or a refund from the airline:
- The flight distance.
- The travel circumstances (the causes of the delay or cancellation must not result from extraordinary circumstances).
- The time limit for claiming your compensation or refund (5 years in France, but each country has its own rules on the matter).
The amount of compensation ranges from 250 euros to 600 euros. In the case of a flight delay, it must exceed 3 hours.
What compensation for a delayed flight?
Here is the exact amount of compensation you can receive when your flight is significantly delayed:
| Flight distance | Compensation per passenger |
| Less than 1500 km | 250 euros |
| Between 1500 km and 3500 km | 400 euros |
| More than 3500 km | 600 euros |
How to get a refund for EasyJet tickets?
You can make a claim if your flight has been canceled and you were not notified about the cancellation 14 days in advance. In this case, you can request a refund for your flight ticket. Additionally, in the event of a significant delay or flight cancellation, EasyJet is obligated to take care of its passengers. If you are waiting for an EasyJet flight for over 2 hours, you should be provided with the following services:
- Provision of meals and drinks.
- The opportunity to make two communications (calls, faxes, emails, etc.).
- Provision of accommodation and round-trip transportation to a hotel if you have to wait overnight.
If you do not receive these services, you are entitled to claim them from the airline. Be sure to keep receipts for your personal expenses to request a refund.
How to make a claim with EasyJet?
Once you are eligible, it’s best to know the procedures to make your claim. There are two options: you can either do it yourself, or entrust it to a specialized company (recommended option).
Contact EasyJet Customer Service
If you choose the first option, you can either:
- Make your claim online (by filling out a form designed for this purpose).
- Send your claim file by email.
- Contact EasyJet by phone for a refund request.
Whichever option you choose, don’t forget to mention your address and the subject of your claim.
EasyJet: free phone number
You can contact EasyJet customer service by phone. Here are the different local numbers.
| United Kingdom | Call 0330 365 5000 |
| Austria | Call 0820 320 950 |
| Croatia | Call 0601 90199 |
| Denmark | Call 458988 1032 |
| France | Call 0820420 315 |
| Germany | Call 01806060 606 0.20 EUR per call from a landline, and a maximum of 0.60 EUR per call from a mobile phone. Prices may vary if calling from abroad. |
| Greece | Call 211198 0013 |
| Israel | Call 97237630561 |
| Italy | Call 199201 840 |
| Portugal | Call 70750 0176 Monday to Friday, from 9:00 AM to 5:00 PM (UK time) |
| Spain | Call 902599 900 |
| Switzerland | Call 0848 282828 |
| Netherlands | Call 0900 040 1048 |
| Other countries | Call +44330 3655454 |
How to send an email to customer service?
To send an email to EasyJet customer service, follow these simple steps:
- Write your complaint letter. Make sure to include all relevant details, such as your flight number, the date of travel, and a clear description of the issue (flight delay or cancellation).
- Attach supporting documents. It is crucial to include all necessary documents, such as your flight tickets, boarding passes, and any other evidence of your booking and the inconvenience you faced.
- Send your email to the following address: customer.support@easyjet.com.
If you need further assistance with your process, feel free to contact Indemniflight.
Where to send your complaint?
In addition to online or phone complaints, you can also submit your complaint by mail.
Your letter, along with all your travel documents, should be sent to the following address: EasyJet Airline Company Limited Hangar 89 London Luton Airport Luton Bedfordshire LU2 9PF United Kingdom.
What to do in case of lost or damaged baggage?
You may also face an issue with lost or damaged baggage. If such a situation occurs, you have the option to report the theft or damage of your baggage at the airport desk right after disembarking from the plane. You can also, if you wish, file a claim by email.
However, please note that you have 7 days after discovering the theft or damage to file your complaint. If your baggage was stolen and not found within the next 21 days, you can request a refund. To do so, you will need to provide a list of the items in your baggage along with proof.
For more details on the procedure to follow, feel free to contact our team.
About EasyJet
EasyJet Airlines is the second-largest airline in Europe in terms of the number of passengers transported. The company employs over 10,000 people and was founded in 1995. Its headquarters is located at London Airport.
In terms of low-cost air travel, EasyJet has firmly established itself and expanded its network throughout Europe and North Africa. Today, its biggest competitors are both other low-cost airlines and major European giants such as Air France. In 2018, the company exceeded 800 routes in Europe, North Africa, and the Middle East.
EasyJet’s Fleet
EasyJet began its operations with two leased Boeing 737-200 aircraft. The company then purchased several second-hand Boeing 737-700s. In 2000, EasyJet received its first brand-new aircraft, a Boeing 737-300, with more than 30 units ordered. However, the company quickly decided to operate only one type of aircraft, the one built by Airbus.
In 2002, it ordered 120 Airbus A319 aircraft, 80 of which were delivered in 2008. The rest of the order was converted into Airbus A320s, which have a longer fuselage to carry more passengers. Since 2015, EasyJet has also adopted a new cabin with the use of Récaro SL3510 seats, known for being “extra-thin and more comfortable.”
The Rise of the Low-Cost Airline
Today, EasyJet operates more than 800 short and medium-haul routes and serves 155 airports in 31 countries. The airline operates from major international airports, such as Paris Charles de Gaulle or Milan Malpensa. In 2017, over 81 million passengers were transported by EasyJet across its network. The company owes its success to its “a la carte” strategy, offering customized services. Its total market capitalization exceeds £500 billion.
The amount of compensation you could receive
Regulation (EC) No 261/2004 of February 11, 2004, sets the rules for passenger compensation in cases of denied boarding, flight cancellations, or significant flight delays.
Criteria for receiving compensation
This regulation actually complements European consumer law and repeals regulation 295/91. However, this 2004 regulation does not clearly outline compensation for passengers in case of delay. In fact, Article 6 addresses delay situations and refers to Article 9, which considers the possibility of obtaining free refreshments, meals, and accommodation.
The Court of Justice uses certain criteria to qualify for compensation rights: a delay of 3 hours or more, the origin and destination of the flight, and the nationality of the airline. The amount of compensation depends on the distance between the two airports of your flight and the duration of the delay, which constitutes the harm. It ranges from 250 euros to 600 euros per passenger.
Summary of the compensation amount
- For a distance of less than 1500 km, you cannot claim a refund if the delay is under 3 hours. However, if the delay exceeds 3 hours, you are entitled to 250 euros in compensation.
- If the distance is between 1500 and 3500 km, you are only entitled to compensation for a delay of more than 3 hours. The amount is set at 400 euros.
- For a distance of more than 3500 km, you are entitled to 600 euros in compensation for a delay of more than 34 hours. If the delay does not exceed 3 hours, no compensation is provided.
Furthermore, if you were informed of the cancellation of your flight 14 days in advance, there will be no compensation. This is especially true if the airline offered you an alternative on the same route, with a schedule similar to the original one.
Passenger care
The European regulation also provides, in Article 9, the right to care consisting of:
- Refreshments,
- Meals,
- Accommodation,
- Transport to the accommodation,
- Phone calls.
However, in practice, airlines strongly oppose this legislation. They even lobby for its modification by the European Parliament. Many airlines use loopholes to prevent flight delay victims from claiming their rights. As a result, passengers often abandon their claims as they become increasingly complex and costly. That’s why we recommend you use our experts’ services for free to effectively defend your rights.
The role of Indemniflight and its team
With Indemniflight, your EasyJet claim has the best chance of success. In fact, we are in daily contact with hundreds of international airlines.
This gives us the know-how and legal potential necessary to assert your rights. Furthermore, you incur no fees to benefit from our services.
We only ask for a commission if we successfully obtain your compensation.
The process to entrust your case to us
Here’s how to proceed to entrust your case to us in 5 steps:
- Eligibility check. In just two minutes, our legal experts will analyze your case. We review all necessary documents for your claim (ticket, technical data, etc.).
- In-depth review and case preparation. The work of our legal experts is of course free, and we will ask you for certain documents to complete your request.
- Friendly correspondence with the airline.
- Legal procedures in case of dissatisfaction. Your rights will be defended in court, without you having to pay anything.
- Receipt of compensation in your account. We will then collect a 35% commission on the total amount of your compensation. Note that if the claim is unsuccessful, you will not have to pay anything.
Additionally, we commit to protecting your data in accordance with the law. You will receive personalized support and have access to a network of competent lawyers throughout the claim process with EasyJet. So don’t wait any longer and submit your case on our website!
Learn more about a canceled EasyJet flight.
Learn more about a delayed EasyJet flight.
Learn more about a refund from EasyJet.
Learn more about an EasyJet strike.
