Delayed, canceled, or overbooked flight? Get a refund from the airline Lufthansa!

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Has your Lufthansa flight been canceled, delayed, or overbooked? You could be entitled to a refund or compensation of up to €600, according to European regulations. But with complex procedures and airline refusals, obtaining this compensation can quickly become a real challenge.

Discover in this guide all the steps to assert your rights and get your Lufthansa refund without wasting time.

How to get a refund after a delayed or canceled Lufthansa flight?

Asserting your rights against an airline can be a real headache. If your Lufthansa flight was delayed, canceled, or overbooked, it is essential to prepare your case carefully to maximize your chances of receiving compensation. Here are the steps to make your claim easier.

Keep all documents related to your Lufthansa flight

Before starting any claim process with Lufthansa, it is crucial to keep all proofs related to your canceled or delayed flight. Safeguard your plane ticket, boarding pass, and booking confirmation, as well as any documents proving additional expenses caused by the incident (accommodation, meals, transport).

Also remember to request a certificate from Lufthansa if your flight was delayed by several hours, a key element to support your claim.

Airlines complicate the process

Airlines like Lufthansa often try to discourage passengers by making claims long and complicated. They may require unnecessary documents, multiply exchanges, or even push passengers to take legal action.

These administrative hurdles aim for one goal only: to make you abandon your Lufthansa claim.

Make your refund easier with Indemniflight

Don’t waste hours on tedious procedures! If you are eligible for compensation for a delayed Lufthansa flight, submit your claim online on our website. Our experts and specialized lawyers handle everything, from communication with the airline to any possible legal proceedings.

You can track the progress of your case in real time and pay nothing if the claim fails: our 35% fee including tax applies only if you succeed.

Lufthansa: a giant in air transport

Based in Munich and Frankfurt, Lufthansa is one of the largest European airlines, with a fleet of nearly 300 aircraft serving over 220 destinations. In case of delayed, canceled, or overbooked flights, know that you have rights and our experts are here to provide all necessary information and assist you to receive your refund stress-free.

What are the conditions to be eligible for Lufthansa compensation?

Not all passengers affected by a delayed, canceled, or overbooked flight are automatically entitled to compensation. To claim a refund from Lufthansa, certain specific conditions must be met. Discover the criteria to comply with and the cases where the airline may refuse to compensate you.

A delay of at least 3 hours to be compensated

According to European Regulation (EC) No. 261/2004, you can receive compensation if your flight arrives at its destination with a delay of at least 3 hours. This delay is calculated based on the actual arrival time of the aircraft at the gate, not the landing time.

Additionally, your flight must either depart from an airport located within the European Union or be operated by a European airline and land in Europe. In France, you have up to 5 years after the flight date to file your claim.

Cases where Lufthansa may refuse to compensate you

Although the law protects passengers, Lufthansa may be exempt from paying compensation if the delay or cancellation results from extraordinary circumstances. These situations include in particular:

  • Extreme weather conditions (storm, thick fog, hurricane)
  • Natural disasters (volcanic eruption, earthquake)
  • Acts of terrorism or political instability
  • External strikes, such as air traffic controllers strikes (note that strikes by Lufthansa staff are compensable)

However, if Lufthansa claims an extraordinary circumstance to deny your compensation, you can challenge this decision in court. Our experts are here to verify whether this excuse is valid and to defend your rights. If you meet the conditions for Lufthansa compensation, don’t let the airline discourage you!

Submit your refund claim online and let our specialists handle your case to maximize your chances of success.

Get a Lufthansa refund

How to know the amount of your compensation?

The amount of your Lufthansa compensation does not depend on the price of your plane ticket, but on the distance traveled by your flight. Whether you paid for an economy or first-class ticket, the compensation remains the same if the conditions are met. Here is how your compensation is calculated.

Compensation according to the flight distance

According to European Regulation (EC) No. 261/2004, compensation varies depending on the distance between the departure and arrival airports:

Flight distance Compensation amount
Less than 1500 km 250 euros
Between 1500 km and 3500 km 400 euros
More than 3500 km 600 euros

Example: a Paris–Berlin flight (around 1,000 km) entitles you to €250, whereas a Paris–New York flight (over 5,800 km) entitles you to €600.

Other rights in case of a Lufthansa flight delay or cancellation

In addition to your compensation, Lufthansa is required to provide you with information and assistance during your wait at the airport. Depending on the length of your delay, the airline must provide:

  • Snacks and refreshments
  • Two free phone calls or emails
  • Hotel accommodation and transport if the flight is postponed to the next day

If your flight is delayed by more than 5 hours, you can even request a full refund of your ticket, though without receiving compensation. This request must be made within 7 days following the incident. Want to check your eligibility for a Lufthansa refund?

Use our online compensation calculator and find out instantly how much you may be entitled to!

Building a strong case to obtain a Lufthansa refund

Before initiating any refund request with Lufthansa, it’s essential to gather the necessary documents to support your claim. A well-prepared file will increase your chances of receiving a quick refund or compensation for your trip.

Essential documents to provide in case of a problem with your flight

Here are the items you must keep in case of a flight cancellation or delay:

  • Your electronic ticket or boarding pass
  • The booking confirmation provided by the airline
  • The delay or cancellation certificate, which you can request from Lufthansa
  • Receipts for expenses incurred due to the delay (meal, hotel, taxi invoices, etc.)

Also, be sure to note your flight number and the actual arrival time of the plane to compare with the originally scheduled time. This information is essential to assess the eligibility of your claim with Lufthansa.

Filing a claim with Lufthansa: a path full of obstacles

If you meet the compensation requirements and do not cancel your trip, you can file a claim with Lufthansa. However, this process can be long and complicated.

Why do individual claims often fail?

Airlines, including Lufthansa, do everything possible to delay passenger reimbursements by making the process as complicated as possible. They demand additional, sometimes unnecessary, documents to prolong processing times and wear down claimants’ patience.

Responses are often vague, further delaying progress on your case. In some instances, the airline may even deny compensation without a valid reason, forcing passengers to pursue expensive and time-consuming legal action.

Faced with these obstacles, the majority of passengers abandon their claims after a flight cancellation or a delayed flight with Lufthansa.

Simple and effective process with Indemniflight

Indemniflight: 100% winning support

Indemniflight is a platform of experts in air transport law, specialized in claiming airline compensation. By entrusting your case to our team, you maximize your chances of obtaining compensation without dealing with administrative hassles.

Why choose Indemniflight?

Our service is completely risk-free for you. Unlike individual procedures that may fail, we handle the entire process without any upfront fees. Our specialized lawyers are highly knowledgeable in air transport law and can take legal action against Lufthansa if the airline refuses to cooperate.

Thanks to our expertise, our success rate reaches 98%. Moreover, we only get paid if you receive compensation, taking a 35% fee including VAT from the recovered amount. This way, you benefit from an efficient service and a success guarantee, without paying anything in advance.

Receive your Lufthansa refund in just a few steps

With Indemniflight, the Lufthansa claim process is simple and fast:

  • Check your eligibility by entering your flight number and travel date on our website
  • Estimate the amount of your compensation using our calculator
  • Submit your claim online by uploading the required documents
  • Track the progress of your request in real time
  • Receive your compensation directly to your bank account once the process is completed

Claim your flight refund now!

If your flight was cancelled, delayed, or overbooked, you may be entitled to compensation of up to €600. However, obtaining this refund directly from Lufthansa can be tedious.

With Indemniflight, you give yourself the best chance of success! Our experts take care of everything, with no upfront fees, and an exceptional success rate. Don’t waste any more time—check your eligibility now and get your refund quickly!

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