How to claim compensation for a delayed Lufthansa flight?

Retard flight with Lufthansa How to obtain compensation?


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A delayed Lufthansa flight can disrupt your travel plans, whether for vacation or business. But did you know that you may be entitled to compensation of up to €600 under European regulations? Indeed, if your flight is delayed by more than 3 hours, the airline Lufthansa is required to compensate you, except in cases of extraordinary circumstances.

In this article, you will discover:

  • your rights as a passenger,
  • the amount of compensation you may be entitled to,
  • and most importantly, how to quickly claim your compensation from Lufthansa.

Delayed flight with Lufthansa: what are your rights?

When your flight is delayed, it can cause significant inconvenience. But before taking any steps, it is essential to understand the regulations that protect passengers and under what conditions you can obtain compensation.

The consequences of a flight delay on your trip

A delayed flight can disrupt your schedule, cause you to miss connections, or make you miss an important appointment. Beyond the frustration, it can result in extra costs, such as having to book an unexpected hotel night, purchasing another ticket for a different flight, or having to change your travel itinerary at the last minute.

European regulations and their application

European law protects passengers in the event of flight issues. Adopted in 2004, Regulation (EC) No 261/2004 stipulates that any airline operating within the European Union must pay compensation to passengers experiencing significant delays. This legal framework aims to hold airlines accountable and ensure better protection for travelers.

This regulation applies to all flights departing from an EU airport, regardless of the airline’s nationality. It also covers flights arriving in the EU from a non-EU country, provided the operator is a European airline such as Lufthansa.

The regulation requires airlines to provide assistance to passengers in case of long delays, which includes providing meals, refreshments, and if necessary, accommodation. Additionally, it sets strict criteria for compensation payments when the delay is the airline’s responsibility.

Eligibility conditions for compensation

For your compensation claim to be valid, several criteria must be met:

  • A delay of more than 3 hours on arrival: the time is calculated from the moment the aircraft doors open upon arrival, allowing passengers to disembark.
  • A flight covered by the regulation: the flight must either depart from an EU airport or arrive in the EU if operated by a European airline.
  • A delay caused by the airline: if due to a technical problem or poor operational management by Lufthansa, you are eligible for compensation.
  • No extraordinary circumstances: Delays caused by extreme weather, airport staff strikes, or exceptional events beyond the airline’s control do not entitle you to compensation.

By meeting these criteria, you can then claim financial compensation for the damage suffered.

What compensation amounts can you receive?

The amount of compensation varies depending on the flight distance and the length of the delay. It is important to know these thresholds to claim the amount you are entitled to.

Compensation scale according to flight distance

European regulation sets fixed amounts based on the distance traveled by the flight. For a journey under 1,500 km, you can receive €250. If your flight covers a distance between 1,500 and 3,500 km, the compensation amounts to €400. Finally, for flights exceeding 3,500 km, notably intercontinental routes, the amount can reach €600.

No matter the price you paid for your ticket, these compensations remain the same for all affected passengers.

Flight distance Amount of compensation
Less than 1500 km 250 euros
Between 1500 km and 3500 km 400 euros
More than 3500 km 600 euros

Special cases: connecting flights, cancelled then rescheduled flights

There are some special cases that can complicate the Lufthansa claim. If your ticket included several connecting flights operated by Lufthansa and the delay of the first segment caused a delay of more than 3 hours at your final destination, you may be entitled to compensation.

Likewise, if your flight was cancelled then rescheduled with a significant delay, you still retain the right to financial compensation.

How to claim your compensation from Lufthansa?

Obtaining compensation for a flight issue requires following several steps. It is important to properly prepare your file and know the procedures to maximize your chances of success.

Steps to follow to make a claim

The first step is to gather all documents related to your flight, including the booking confirmation, boarding pass, and any proof of delay provided by the airline or airport. Then, you must contact Lufthansa via their official website or customer service, clearly explaining the situation and mentioning the applicable regulations.

Finally, you will need to monitor the progress of your claim and, if necessary, follow up with the airline.

Documents required to support your claim

Among the documents to provide are usually: the boarding pass, booking confirmation with flight details, and any official proof indicating the actual arrival time of the flight. If you incurred additional expenses due to the delay (meals, transport, accommodation), it is essential to keep receipts for possible additional reimbursement.

Contact methods to submit your claim

You can contact Lufthansa:

  • Via their online form available on their official website.
  • By phone, calling Lufthansa’s customer service.
  • By postal mail, sending your request to Lufthansa’s claims department address.
  • Through a specialized compensation service like Indemniflight.

Processing times and recourse in case of refusal

Lufthansa has a period of up to two months to process your claim. In case of unjustified refusal, you have the option to contact the French Civil Aviation Authority (DGAC) or use a specialized service like Indemniflight, which will handle all procedures for you in exchange for a commission on the compensation obtained.

Compensation for delayed Lufthansa flight

What to do while waiting for your delayed flight?

If your flight is delayed, you have rights as soon as you are at the airport. Lufthansa must provide you with minimum assistance to alleviate the inconveniences suffered.

Care provided by the airline

Depending on the length of the delay, Lufthansa is required to offer refreshments, meals, and possibly a hotel night if the delay is particularly long. In case of a prolonged wait, the airline must also provide transportation between the airport and the accommodation.

Your options: ticket refund, alternative flight

If the delay exceeds 5 hours, you have the right to request a full refund of your ticket or be rebooked on an alternative flight at no extra cost. In some cases, you may also choose to postpone your trip to a later date depending on flight availability. To benefit from these services, do not hesitate to approach the Lufthansa counter at the airport directly.

If these obligations are not met, you can claim a reimbursement from Lufthansa for expenses incurred by providing the relevant receipts.

How to easily get your compensation with Indemniflight?

In such situations, compensation is often possible, but the procedures can be long and complicated. This is where Indemniflight steps in, helping you quickly recover your compensation, hassle-free.

A team of experts at your service to uphold your rights

We thoroughly analyze your case to determine if you are eligible for compensation for a delayed Lufthansa flight. If you are, we do everything possible to ensure you receive the compensation you are entitled to. If not, we explain why the regulations do not apply in your situation. It can be difficult to know if you can be compensated for a Lufthansa flight delay. Indeed, every case is unique!

Why use Indemniflight?

Every year, many passengers do not initiate compensation claims after a delayed Lufthansa flight, often due to lack of information or discouragement with administrative procedures. Indemniflight simplifies everything by handling all the steps, from assessing your case to obtaining your compensation.

Our team of experts in aviation law and negotiation with airlines does everything to maximize your chances of success. Thanks to our mastery of European Regulation (EC) No 261/2004, we quickly identify if your claim is eligible and begin the necessary actions with Lufthansa. With Indemniflight, you benefit from:

  • A turnkey service, without complex paperwork or endless follow-ups.
  • Completely free management: you only pay if we win your case.
  • A strong defense, even if legal action is necessary to enforce your rights.

The compensation procedure step by step

Has your Lufthansa flight been significantly delayed? Don’t know how to assert your rights? Indemniflight makes the process easier by handling every step, from eligibility analysis to receiving your compensation. It all starts with the verification of your right to compensation. Simply provide your flight information via our online form.

Our experts then review your case considering European regulations and current judicial decisions. If your flight meets the eligibility criteria, we immediately move to the next step. We prepare your file by gathering the necessary documents, such as the boarding pass, booking confirmation, and other supporting documents.

An official claim is then sent directly to Lufthansa to defend your rights and obtain compensation. Once the claim is submitted, our team handles all communications with the airline. Lufthansa may try to delay the process or refuse to compensate you by citing extraordinary circumstances.

If this happens, we intervene firmly to defend your interests. If Lufthansa persists in refusing without valid reason, we proceed with legal action supported by our specialized lawyers. When the claim is successful, Lufthansa transfers your compensation directly to your bank account.

Our service is completely free as long as you have not been compensated. A 35% commission is deducted from the amount obtained, covering all the procedures carried out on your behalf. With Indemniflight, you don’t have to worry about anything.

We take care of every step with professionalism and transparency, allowing you to obtain the compensation you deserve. You can track the progress of your claim in real time via our secure client area.

Simple and effective procedure with Indemniflight

How to maximize your chances of getting compensation for a delayed Lufthansa flight?

In case of cancellation, significant delay, or boarding issue, it is essential to keep all your booking documents. These proofs are indispensable to claim a refund or compensation for the inconvenience suffered.

Whether your incident involves Lufthansa or another airline, your rights as a passenger allow you to request compensation. Make sure to keep all receipts for expenses caused by problems with your flight. We also advise you to request a delay certificate from Lufthansa.

This certificate is essential to prove that your flight deviated from its scheduled time and thus facilitate your Lufthansa claim. Remember that the airline is required to cover costs for meals, accommodation, or transportation related to the incident with your flight.

Finally, it is crucial to note that if you decide not to take your flight, you waive your rights to compensation as well as any assistance from the airline.

Lufthansa CityLine: a subsidiary of the Lufthansa group

Lufthansa CityLine plays a key role within the Lufthansa group. It operates connections between major European hubs and facilitates transfers for long-haul flights.

Introduction to Lufthansa CityLine

This regional subsidiary of Lufthansa mainly operates short and medium-haul flights across Europe. With a fleet of over 50 aircraft, it serves more than 70 destinations and operates hundreds of daily flights. Lufthansa CityLine is an essential player in intra-European air transport, allowing passengers to efficiently reach major capitals and business cities.

Its role within the Lufthansa group

CityLine optimizes connections between major airports like Frankfurt and Munich and other European cities. It thus contributes to the smoothness of the Lufthansa network by offering fast and efficient connections. As a regional airline, it also provides quality service complementing long-haul flights, ensuring continuity between the various destinations covered by the Lufthansa group.

Lufthansa CityLine benefits from the expertise and resources of the Lufthansa group, allowing it to offer a high level of service and a consistent flight experience that meets the standards of the main airline. Its role is therefore essential in ensuring connectivity between European and international flights while maintaining a high level of punctuality and customer satisfaction.

A flight delay with Lufthansa can be a source of stress and inconvenience, but thanks to European regulation (EC) No. 261/2004, you have rights. Depending on the length of the delay and the distance of your flight, you may be entitled to up to €600 in compensation. It is therefore crucial to assert your rights and not miss this opportunity.

To maximize your chances of success, prepare a solid file, keep all your travel evidence, and contact Lufthansa to claim your compensation. If you want to save time and avoid tedious administrative procedures, experts like Indemniflight can handle everything on your behalf.

Don’t let a delayed flight ruin your travel experience. Check your eligibility now and get the compensation you deserve!

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