How to make a claim to Lufthansa when you are affected by a delayed, canceled, or overbooked flight?

A delayed, canceled flight or denied boarding due to overbooking can disrupt your plans and lead to unexpected expenses. Fortunately, European regulations allow you to claim compensation of up to €600 per passenger.

However, filing a claim with Lufthansa can quickly become a challenging process: complex procedures, lack of response from the airline, or even the need for legal action. That’s where Indemniflight comes in! Our team of aviation law experts handles 100% of the procedures to help you get your compensation effortlessly and without financial risk.

Discover, without further delay, how to assert your rights and recover your compensation with ease.

Why claim compensation from Lufthansa?

A trip can quickly turn into a nightmare if a disruption occurs at the airport. Besides delays and cancellations, several other situations may justify a claim against Lufthansa:

• Lost or damaged baggage: you are entitled to compensation if your luggage is lost, delayed, or damaged.
• Denied boarding due to overbooking: if Lufthansa prevents you from boarding against your will, they must offer you an alternative solution or compensate you.
• Unsatisfactory customer experience: poor service onboard, discomfort, booking errors… Lufthansa is required to fulfill its commitments to passengers.
• Internal strikes affecting your flight: certain Lufthansa staff strikes may entitle you to compensation.

Even if the airline initially rejects your claim, don’t get discouraged! Many claims succeed when you are properly supported.

Lufthansa claim: amounts, rights, and procedures

The European Regulation (EC) No 261/2004 protects your rights and imposes strict obligations on airlines. Learn how to determine your eligibility, the amount of your compensation, and the steps to assert your rights.

What are your rights in case of a delayed or canceled Lufthansa flight?

Air passengers benefit from legal protection in case of disruption to their Lufthansa flight. Regulation (EC) No 261/2004 governs these situations and guarantees compensation under certain conditions.

• Delayed flight: if your Lufthansa flight arrives at the airport more than 3 hours late, you can request financial compensation.
• Flight cancellation: you are entitled to compensation if your flight is canceled less than 14 days before departure, except in cases of extraordinary circumstances (extreme weather, air traffic controller strikes, etc.).
• Denied boarding (overbooking): Lufthansa is required to compensate you if you are denied boarding against your will.

Good to know: In addition to financial compensation, Lufthansa must provide assistance (meals, accommodation if necessary, and free phone calls).

How much can you claim from Lufthansa?

The amount of compensation depends on the distance of your Lufthansa flight and the delay upon arrival at the airport. Here is what the regulation provides:

Exceptions: you cannot claim compensation if Lufthansa informed you of the cancellation at least 14 days in advance or if they offered you an alternative flight with a similar schedule. The compensation is in addition to any assistance (meals, accommodation, transportation) that Lufthansa must provide in case of a prolonged disruption.

Moreover, even if the airline invokes extraordinary circumstances to deny your compensation, these reasons must be justified and comply with European legislation. Don’t be discouraged by an initial refusal!

How to make a claim with Lufthansa France?

If you have experienced a delay, cancellation, or denied boarding with Lufthansa, you have the right to claim compensation. However, the procedure can be complex and tedious if you are not familiar with your rights. Here are the essential steps to assert your claim.

First, start by gathering all documents related to your Lufthansa flight, including your plane ticket, booking confirmation, and any proof of delay or cancellation (official delay certificate from the airline, screenshots of flight schedules, etc.). These documents will be essential to support your Lufthansa claim.

Next, contact Lufthansa customer service directly by submitting a request via their official website or by registered mail with acknowledgment of receipt. In your claim, be precise and clear: state your flight number, travel date, the nature of the problem encountered, and the rights you wish to assert under Regulation (EC) No 261/2004.

It is important to explicitly mention the amount of compensation you are claiming in order to speed up the processing of your file.

In many cases, airlines delay responding or reject compensation claims by invoking extraordinary circumstances. If Lufthansa refuses your claim or does not respond within a reasonable time, you can then contact the French Civil Aviation Authority (DGAC) or appeal to an organization specializing in air passenger compensation.

These experts are fully familiar with the legislation and can handle your case without any upfront costs. Finally, if no amicable solution is found, you always have the option to take legal action. This process can be longer and more expensive, but it remains an effective recourse when all other means have failed.

Good to know: Lufthansa, like many other airlines, tends to complicate the compensation procedure to discourage passengers. Don’t be intimidated and persevere in your efforts, because European regulations are on your side!

How to contact the airline in case of a claim?

Lufthansa is one of the leading European airlines, known for its quality service and extensive network of destinations. However, in case of a canceled, delayed flight or issues with your baggage, it can be difficult to get a quick response from customer service. Here are the different options to file a Lufthansa claim and maximize your chances of receiving compensation.

Ways to contact Lufthansa customer service

To file a claim, you can contact the airline Lufthansa by phone at 0892 231 690 (€0.35/min + call cost) or at 01 70 917 660 for an existing reservation. If you are abroad, it is important to note that the contact numbers vary depending on your country of residence. You can find the appropriate contact details for your location directly on Lufthansa’s official website.

You can also send an email to customer.relations@lufthansa.com. However, response times can be long. To speed up the processing of your request, it is preferable to use the contact form available on the Lufthansa website. Registration on the platform is required before accessing the “Help and Contact” section and filling out the form corresponding to your claim.

If these steps do not succeed, you can send your Lufthansa claim by postal mail: Lufthansa German Airlines Customer Feedback Postfach 710234 60492 Frankfurt Germany. This option is recommended for compensation or refund requests.

Difficulty in getting a response from Lufthansa customer service

Although Lufthansa offers several communication channels, response times often remain long, and refusals of financial compensation are frequent. The airline regularly invokes “extraordinary circumstances” to avoid compensating its passengers, which can discourage travelers from pursuing their claims.

In many cases, even after contacting customer service, requests remain unanswered or are rejected without clear justification. That is why it is advisable to use a specialized air claims service, such as Indemniflight, which will handle your entire case without any upfront fees.

How to maximize your chances of getting compensation?

If you want to be compensated quickly and without hassle, here are some essential recommendations:

• Keep all proof: keep your plane ticket, booking confirmation, and any delay or cancellation certificates provided by Lufthansa.
• Be precise in your request: mention the flight number, date, length of delay, and the amount of compensation claimed according to European regulations.
• Don’t get discouraged: if your claim is denied or ignored, you can contact the DGAC (French Civil Aviation Authority) or an expert flight compensation service.

To avoid lengthy procedures and ensure the success of your Lufthansa claim, Indemniflight takes care of all the steps for you and helps you get your compensation quickly, with no upfront costs!

Why choose Indemniflight?

Receiving a Lufthansa refund or compensation can be a challenging process. Lufthansa often invokes extraordinary circumstances to avoid paying the compensation required by European regulations. Indemniflight helps you assert your rights without any upfront costs.

Comprehensive support for your Lufthansa claim

Thanks to our expertise and daily interactions with more than 50 airlines, we maximize your chances of success. Our service is based on a risk-free approach: you only pay if we win your case. In case of failure, no fees will be charged. Our process takes place in 5 simple steps:

• Eligibility check: in less than 2 minutes, our experts analyze your case.
• File preparation: we gather all necessary evidence (ticket, technical data, etc.).
• Negotiation with Lufthansa: we attempt an amicable resolution with the airline.
• Legal procedure (if necessary): if Lufthansa refuses to compensate you, we defend your case in court with no upfront costs.
• Payment of your compensation: once obtained, we take a 35% commission.

Unlike individual claims, we increase your chances of success and speed up the process.

Security and transparency

Indemniflight places great importance on protecting your personal data in accordance with current regulations. You also benefit from personalized follow-up and support from a network of specialized lawyers to defend your rights against Lufthansa.

If you have encountered an issue with another airline, we can also handle your claim. Find all the information on our page dedicated to airlines.

Valuable time-saving for passengers

One of the main advantages of our service is that it is completely risk-free for you. You do not have to pay any upfront fees, and we only take our commission if we win your case. Moreover, our expertise in aviation law allows us to maximize your chances of success, where an individual claim would have little chance of success.

By entrusting us with your Lufthansa claim, you save valuable time. If your flight was delayed, canceled, or overbooked, Indemniflight is your best ally to quickly receive your compensation. Just submit your file, and we take care of the rest.

Lufthansa: a leading airline

Since its creation, Lufthansa has established itself as one of the most prestigious airlines in Europe and worldwide. Offering flights to a wide range of destinations, it attracts travelers with the quality of its services and its regular promotional offers. Discover what makes Lufthansa renowned and why it remains a preferred choice for many passengers.

A historic and innovative carrier

Founded in 1926, Lufthansa is one of the oldest European airlines. Its headquarters are located in Cologne, Germany, while its main hub is in Frankfurt. Thanks to a diverse fleet, it offers flights in economy, premium economy, business, and first class, adapting to various needs and budgets. The airline continuously innovates to improve passenger experience and optimize its services.

Simplified and flexible booking

Lufthansa has implemented an intuitive online booking platform, allowing travelers to book flights in just a few clicks. On the official website, it is possible to choose between one-way, round-trip, or multi-destination flights. The airline also offers different ticket categories in economy class:

• Economy Light: a ticket including an onboard meal and an 8 kg cabin bag.
• Economy Classic: the benefits of Economy Light, plus one checked bag of 23 kg.
• Economy Flex: increased flexibility with priority boarding and possible changes.

This variety of options allows passengers to tailor their trip according to their budget and comfort needs.

Quick and convenient check-in

Lufthansa simplifies passenger check-in by offering several options accessible from 23 hours before departure. It is possible to check in directly online on the airline’s official website by entering your name and ticket number.

For those who prefer an on-site alternative, self-service kiosks are available at many airports, allowing quick check-in and printing of boarding passes without going to a counter.

Lufthansa also offers a mobile solution via its app, which allows not only to receive your boarding pass on your smartphone but also to manage your entire trip with ease. Thanks to these different options, passengers can save time and enjoy smoother boarding.

An onboard experience combining comfort and services

Lufthansa focuses on comfort to provide a pleasant experience for its passengers. Its aircraft are equipped with ergonomic and spacious seats, while the cabin crew stands out for their warm welcome and attentiveness. Travelers can choose between several travel classes, each offering a suitable level of service:

• Economy Class: affordable transport with essential services for a pleasant flight.
• Premium Economy: more spacious seats, individual screens, and an additional checked bag.
• Business Class: exclusive service with seats that convert into beds and premium catering.

Thanks to these offerings, Lufthansa continues to attract millions of passengers each year and remains a leading airline.

Receive your Lufthansa compensation stress-free

Traveling with Lufthansa can sometimes bring unexpected issues, whether delays, cancellations, or overbooking. In such situations, asserting your rights can be complex and time-consuming. That’s why Indemniflight supports you in your Lufthansa claim, handling all administrative and legal procedures with no upfront fees.

Don’t let compensation slip away due to lack of time or unfamiliarity with the process. Entrust us with your case and maximize your chances of receiving the compensation you deserve.

Submit your claim now and let our experts take care of the rest!