Contact Lufthansa: How to easily reach the airline?
Lufthansa How to obtain compensation?
Having Lufthansa’s contact information is essential for any request related to your flights, whether it is for a reservation, a claim, or assistance. Founded in 1926 in Germany, Lufthansa is one of the oldest airlines in Europe. It has established itself as a benchmark in air transport thanks to its technological innovation and its network of destinations worldwide. In 2011, it was voted the best transatlantic airline.
To facilitate communication with its customers, the German airline provides several contact methods: phone, email, internet, and postal mail. Here is how to contact its customer service depending on your request.
Different ways to contact Lufthansa
The airline offers several channels to reach its customer service depending on your needs. Whether you want information about a Lufthansa flight, file a claim, or request compensation, you can contact them by phone, email, through their website, or by postal mail. Discover below the different available options.
Contact Lufthansa by phone
Whether you want to book a flight, get information about your ticket, or file a claim, the carrier has several numbers depending on your location and request.
- 800-645-3880: main number to speak to an airline agent.
- 0892 231 690: customer service in France, available daily from 8:30 am to 11:00 pm (€0.34/minute).
- 01 70 917 660: dedicated to booking flight tickets (calls from France).
Warning: fake websites circulate fraudulent numbers. Make sure to contact only those also listed on Lufthansa’s official website.
Contact Lufthansa by email and internet
Lufthansa offers different digital ways to get in touch with its customer service:
- Email: customer.relations@lufthansa.com.
- Website: www.lufthansa.com (section “Help and Contact”).
- Social media: Lufthansa is present on Twitter and Facebook to answer your questions.
Write to Lufthansa by postal mail
If you prefer to send a claim by postal mail, here is the official address:
Lufthansa German Airlines Customer Feedback Postfach 710,234 60,492 Frankfurt, Germany
Compensation or Refund Claim
If your Lufthansa flight experienced a significant delay, was cancelled, or if you were denied boarding due to overbooking, you have the right to claim compensation of up to €600, in accordance with the European Regulation (EC) No. 261/2004. This compensation applies to all flights departing from an airport within the European Union, as well as flights operated by Lufthansa coming from a third country to the EU.
What are the conditions to receive compensation?
Compensation depends on several criteria, notably the length of the delay upon arrival. If your flight is delayed by more than three hours, you may be entitled to compensation. In case of cancellation, the airline must inform you at least 14 days before departure.
If this deadline is not respected, financial compensation is due, except in extraordinary circumstances. Similarly, if Lufthansa denies you boarding due to overbooking without offering an immediate alternative solution, you are entitled to compensation.
How to make a claim with Lufthansa?
To assert your rights, you can contact Lufthansa in several ways. By phone, you can call 0892 231 690 (€0.35/min + call charges), available 7 days a week from 8:30 am to 11 pm. It is also possible to submit a claim online on Lufthansa’s official website by filling out a detailed form, or send an email to customer.relations@lufthansa.com specifying your flight number, travel date, and nature of the issue.
Making a claim can be a long and tedious process. That is why it is recommended to use a specialized service like Indemniflight, which handles all the formalities to maximize your chances of receiving compensation without any effort on your part.
Our expertise allows us to process your file quickly and increase the likelihood of an effective refund.
Why choose Indemniflight for your compensation?
Indemniflight is a platform specialized in helping air passengers obtain compensation for disrupted flights. Thanks to our in-depth knowledge of European Regulation 261/2004, we analyze your situation, handle your case, and negotiate directly with the airline to assert your rights.
By using Indemniflight, you avoid administrative complications and maximize your chances of receiving quick compensation, with no upfront fees: our payment is based solely on the success of your claim. Entrusting your file to Indemniflight guarantees expert support to recover what you are owed.
Whether for a booking, an information request, or a claim, Lufthansa offers several contact methods. For fast and effective compensation in case of flight disruption, do not hesitate to use a service like Indemniflight that takes care of all the steps for you!
