Victim of a cancelled Lufthansa flight? Here’s what you need to know

A cancelled Lufthansa flight can disrupt your plans, whether it’s for a business trip or a holiday. If your flight is cancelled or heavily delayed, you may be entitled to compensation of up to €600 under European regulations. However, many passengers do not claim what they are owed due to lack of time or information.

At Indemniflight, we take care of everything for you: eligibility analysis, administrative procedures, and negotiations with the airline. Don’t let a cancelled flight penalize you—find out how to recover your compensation effortlessly!

Your rights in case of a Lufthansa flight cancellation

When your flight is cancelled, you may be eligible to receive compensation from the airline—but first, you need to know your rights and the conditions for claiming it. European regulations govern these situations to protect passengers from the inconvenience of sudden cancellations. Here’s what you need to know to receive compensation.

European regulation: when can you get compensation?

Air transport in Europe is strictly regulated by the European Union, especially by Regulation (EC) No 261/2004. This legislation guarantees compensation for air passengers in the event of flight disruptions, except under extraordinary circumstances.

Therefore, if your Lufthansa flight experiences a long delay or is cancelled, the European airline must offer you re-routing or a refund for your booking, and in some cases, financial compensation. Eligibility for compensation depends on two main criteria:

• The flight route: compensation applies if the departure or arrival is in an EU country.
• The airline’s nationality: flights operated by Lufthansa (an EU airline) are covered, including those departing from a non-EU country to the EU.

If your situation meets these criteria, you may be entitled to compensation depending on the flight distance and delay duration.

Cases where Lufthansa may refuse compensation

Although passenger rights are protected, certain extraordinary circumstances exempt Lufthansa from its obligation to compensate your trip. These include:

• Severe weather conditions (storms, dense fog, hurricanes).
• Strikes by airport or air traffic control staff, beyond Lufthansa’s control.
• Security risks or government decisions (airspace closures, terrorist threats).
• Medical emergencies on board requiring an unscheduled landing.

However, if the flight cancellation is due to a technical issue or a Lufthansa staff strike, compensation is still owed to passengers. If Lufthansa refuses to compensate you even though your case is eligible, you can call on experts like Indemniflight to assert your rights without hassle.

Compensation in Case of Strike or Technical Issue

In some situations, a flight cancellation may be due to staff strikes or technical problems. These specific cases directly impact your eligibility for compensation, as they are not always treated the same way under European regulations.

To determine whether your trip can be compensated, it’s essential to distinguish between the different types of strikes and understand Lufthansa’s obligations in the event of a technical failure.

Flight Cancelled Due to Strike: Are You Eligible?

Strikes can seriously disrupt air traffic, but not all of them entitle you to compensation. The regulation distinguishes between internal and external strikes:

• Internal strike (Lufthansa staff): If the flight cancellation is caused by a strike involving Lufthansa pilots, flight attendants, or mechanics, the airline is responsible and must compensate you.
• External strike (air traffic controllers, airport staff, baggage handlers): In this case, Lufthansa is not required to compensate you, as the situation is beyond its control.

Additionally, if the airline informs you of the cancellation at least 14 days before departure, no compensation is due, even in the case of an internal strike. That’s why it’s crucial to identify the exact cause of the cancellation before submitting a compensation claim.

Cancellation Due to Technical Issues: What Are Your Options?

A technical failure can also lead to the cancellation of a Lufthansa flight. Unlike external strikes, technical issues fall under the airline’s responsibility. According to European case law, a mechanical failure—even an unexpected one—does not constitute an extraordinary circumstance, and Lufthansa must compensate affected passengers.

However, there are exceptions:

• If the failure is caused by an unforeseeable external event (bird strike, sabotage, manufacturing defect recognized by the aircraft maker), Lufthansa may refuse compensation.
• On the other hand, if the cancellation is due to poor maintenance or delayed repairs, you may submit a claim to Lufthansa.

If you’re unsure, it’s best to contact experts like Indemniflight, who will assess your case and help you obtain the compensation Lufthansa may try to deny you.

How Much Can You Receive for a Cancelled Lufthansa Flight?

When a flight is cancelled, you are entitled to financial compensation, the amount of which depends on the flight distance. This compensation ranges from €250 to €600.

In addition to financial compensation, Lufthansa must also provide all necessary information and assist passengers while waiting for a replacement flight. This includes refreshments and meals, free accommodation if the departure is postponed to the next day, and transportation to your hotel.

The airline must also allow you to make phone calls to inform your relatives or reorganize your trip. However, Lufthansa may be exempt from paying compensation if it notifies passengers of the flight at least 14 days before departure or offers them an acceptable alternative on the same route.

Despite these rights, obtaining compensation can be complex. Lufthansa may refuse to pay by citing extraordinary circumstances or by delaying the process. To maximize your chances of success and avoid tedious procedures, support from experts like Indemniflight is an effective solution.

Our specialists handle your claim and ensure that Lufthansa fulfills its obligations.

Filing a Claim Directly with Lufthansa: A Complicated Process

A passenger whose Lufthansa flight has been cancelled can theoretically request compensation directly from the airline. To do this, they must write a claim letter, attach the necessary supporting documents, and send their request to Lufthansa’s customer service. However, this procedure is often lengthy and full of obstacles.

Airlines like Lufthansa may delay their response, dispute the flight’s eligibility, or invoke extraordinary circumstances to deny compensation. Without legal expertise, it is difficult to assert your rights and succeed in your claim.

This is why many passengers choose to entrust their case to Indemniflight, which handles the entire process and maximizes their chances of receiving compensation.

How to Easily Get Your Compensation with Indemniflight?

Dealing with a cancelled Lufthansa flight can be frustrating, especially if you’re unaware of your rights. Yet compensation is possible, though the procedures are often complex and time-consuming. This is where Indemniflight comes in—a start-up specialized in assisting passengers in recovering their compensation quickly and stress-free.

Why Choose Indemniflight?

Every year, thousands of passengers miss out on claiming compensation for a cancelled Lufthansa flight, often due to lack of information or discouragement over the administrative process. Indemniflight simplifies this by handling the entire process, from reviewing your case to securing your compensation.

Our team of experts in air passenger rights and airline negotiation does everything possible to maximize your chances of success. Thanks to our deep knowledge of European Regulation (EC) No. 261/2004, we quickly determine whether your claim is eligible and take the necessary steps with Lufthansa.

With Indemniflight, you benefit from:

• A turnkey service, with no complicated paperwork or endless follow-ups.
• 100% free support: you only pay if we obtain your compensation.
• Effective representation, even in the event of legal action.

The Step-by-Step Compensation Process

Have you booked a flight with Lufthansa, but your trip was suddenly cancelled? Not sure how to assert your rights? Indemniflight simplifies the process by handling every step, from assessing your eligibility to receiving your compensation.

It all begins with a verification of your right to compensation. To do this, simply provide the details of your flight reservation through our online form. Our experts will then review your case based on European regulations and current court decisions.

If your flight meets the necessary conditions, we immediately move on to the next step. We then build your case by gathering the required documents, such as your boarding pass, booking confirmation, and any other relevant proof. An official claim is sent directly to Lufthansa to assert your rights and request compensation.

Once the claim has been sent, our team handles all communication with the airline. Lufthansa may attempt to delay the process or deny compensation by citing exceptional circumstances. In such cases, we intervene firmly to defend your interests. If the airline continues to reject your claim without valid justification, we initiate legal proceedings with the support of our specialized lawyers.

If the claim is successful, Lufthansa will transfer your compensation. You will then receive the payment directly into your bank account. Our service is entirely free until you are compensated. Only a 35% commission is deducted from the amount received, covering all actions carried out on your behalf.

With Indemniflight, you don’t have to worry about anything. We handle every step with professionalism and transparency, allowing you to easily obtain the compensation you are legally entitled to. Throughout the process, you can track your case in real time via our secure client portal.

Don’t waste any more time! Submit your claim in just a few clicks and let our experts take care of the rest.