Claim compensation during a strike with Air Caraïbes
Greve flight with Air Caraïbes How to obtain compensation?
Imagine yourself at the airport, ready to board your flight, and suddenly, an announcement is made: an Air Caraïbes strike is disrupting your flight. You find yourself in a rather disheartening situation!
Don’t worry! Indemniflight is here to guide you and explain everything you need to know about airline strikes. Indeed, social movements are complex events, but by being well-informed about your rights, you may be entitled to compensation. Here are the two possible scenarios:
- External strike to Air Caraïbes: If it is caused by factors external to the airline, such as strikes by air traffic controllers or airport staff, Air Caraïbes must compensate you. However, if the airline can prove that the disruption was unforeseeable and beyond its control, it may be exempt from this obligation.
- Internal strike: If it is due to actions by Air Caraïbes personnel, the airline is required to compensate you, without exception.
Indemniflight helps you navigate these situations with peace of mind and obtain the compensation you are entitled to.
How to get compensated if your flight is affected by an Air Caraïbes strike?
When a strike disrupts your trip, you may be entitled to compensation under certain conditions. European legislation protects air passenger rights and defines the situations in which compensation can be claimed.
Here’s everything you need to know to obtain compensation in the event of an Air Caraïbes strike.
Your rights as an air passenger
The Regulation (EC) No 261/2004 of the European Parliament and Council applies if your flight departs from the European Union or is operated by an EU airline heading to the EU. This legal framework guarantees your right to compensation if you are informed of the strike-related disruption less than 14 days before departure.
Conditions for compensation in the event of an Air Caraïbes strike
To be eligible for compensation, the strike must involve personnel directly affiliated with Air Caraïbes, such as pilots or cabin crew. If it concerns airport security staff or air traffic controllers, the airline is not held responsible. It is then considered an extraordinary circumstance.
You are entitled to compensation if:
- Your flight was cancelled and no alternative solution was offered.
- You arrived at your final destination with a delay of more than 3 hours compared to the scheduled arrival time.
Compensation amounts
When you meet the eligibility criteria, you may be entitled to the following compensation amounts, depending on the distance traveled. Here is a summary table of the compensations granted:
| Distance travelled | Amount of compensation |
| Less than 1,500 km | 250 euros |
| Between 1,500 and 3,500 km, and intra-Community flights over 3,500 km | 400 euros |
| Over 3,500 km outside the European Union | 600 euros |
By knowing your rights and the conditions for compensation, you can approach unexpected events related to an Air Caraïbes strike with more peace of mind and claim the compensation owed to you. To find out if you are eligible for compensation, enter your travel details now.
How to file a claim with Air Caraïbes airline?
When your flight is affected by a social movement, you have two options: either submit your refund request directly to the airline or simplify the process by contacting Indemniflight.
Contacting the airline directly
To get compensation directly from Air Caraïbes, you need to follow several steps:
- Prepare your file: Prepare a written claim detailing your situation, including all relevant information about your flight and evidence of the disruptions caused by the strike. Also, include all necessary supporting documents and clearly state the amount of your claim.
- Send the claim: Submit your complete file to Air Caraïbes and wait for a response. Follow up on the progress of your claim as processing times may be long.
- In case of refusal: If Air Caraïbes rejects your claim or if you do not receive a satisfactory response, you can contact the Directorate General of Civil Aviation (DGAC) or consider taking legal action to assert your rights.
File your claim with Indemniflight
Simplify your life by entrusting your claim to Indemniflight, a service specialized in passenger compensation. Here’s how it works:
- Visit the Indemniflight website and fill out the online form with the details of your trip and the disruption experienced. Once your request is submitted, Indemniflight takes over.
- The Indemniflight specialist team will gather all necessary information and evidence to build your claim file. This maximizes your chances of success.
- Indemniflight negotiates directly with Air Caraïbes on your behalf to secure fair compensation. You will receive personalized support throughout the process without having to worry about complex administrative steps.
By choosing Indemniflight, you increase your chances of receiving compensation quickly and hassle-free, while benefiting from the expertise of a team dedicated to defending your rights as a passenger. 
Why use Indemniflight’s services in case of flight issues?
When your trip is disrupted, particularly by a strike, turning to Indemniflight offers you a simple and effective solution to obtain compensation. Here’s why choosing Indemniflight can make all the difference.
- Recognized expertise: Indemniflight is a leader in the field of airline claims, especially during strikes. Our experienced team is well-versed in the regulations and procedures to follow to maximize your chances of compensation.
- Time and energy savings: Indemniflight handles all the administrative tasks and negotiations with the carrier. You no longer have to worry about complex formalities and can focus on other priorities.
- Maximum chances of success: With our expertise, Indemniflight optimizes your file by gathering all the necessary evidence and information. This significantly increases your chances of receiving compensation.
- Personalized support: Indemniflight offers you tailored follow-up throughout the claims process. You will benefit from constant support and advice suited to your situation.
Our Tips When You Are Facing a Strike
When the airline announces a strike, it is essential to arrive at the airport at the scheduled time for your check-in. The airline may offer a replacement flight similar to your initial flight. If you do not show up and miss this transport, you risk losing your right to compensation. Once at the airport, stay near the boarding gates and regularly check with the airline staff to stay updated on the situation.
This will save you from waiting unnecessarily and allow you to know exactly when your flight is rescheduled. In case of a delay or cancellation of your flight, it is essential to keep certain documents such as the delay certificate, your boarding pass, the electronic ticket, and the booking confirmation. These documents are necessary to build a solid case when making your compensation claim.
Additionally, keep receipts and invoices for purchases made due to the strike. The carrier may reimburse these expenses in addition to the compensation.
About Air Caraïbes
Air Caraïbes is a French airline specializing in flights to the Caribbean and the Antilles. Founded in 2000, it is part of the Dubreuil Group and operates regular flights to popular destinations such as Guadeloupe, Martinique, Saint-Martin, and French Guiana.
With a modern fleet and a service focused on passenger comfort and satisfaction, the French carrier strives to make each trip enjoyable. It stands out with its competitive fares and numerous routes, making travel between the mainland and the tropical islands easier.
