How to Contact Air Caraïbes for a Flight Claim or Compensation?

Have you encountered a problem with your Air Caraïbes flight? Whether it’s a significant delay, a cancellation, or an overbooking, you may be entitled to claim compensation of up to €600. But how can you effectively contact Air Caraïbes to assert your rights?

In this article, we explain all the methods to reach Air Caraïbes customer service, whether by phone, email, or mail, and guide you through the steps to obtain compensation quickly.

Contacting Air Caraïbes by Phone

One of the fastest ways to get a response to your request is to call customer service. Here are the numbers to use depending on your situation:

• General customer service: 08 20 83 58 35 (€0.20/min + call cost. *Rate applicable from a landline in mainland France, subject to change.). Available Monday to Saturday from 8am to 10pm, Sundays and public holidays from 9am to 9pm.
• From the French West Indies or Guyana: 0 820 835 835 (€0.19/min + call cost. *Rate applicable from a landline in the French West Indies/Guyana, subject to change.) Available Monday to Saturday from 7am to 7pm, Sundays and public holidays from 6am to 3pm.
• From abroad: +33 (0) 63 29 73 97. Available 7 days a week from 8am to 9pm.

Dedicated Number for Compensation and Claims

If your Air Caraïbes flight was delayed, cancelled, or you were subject to overbooking, you can request compensation. For this, the airline provides a specific number dedicated to claims: 0820 83 58 35. This service provides information about your rights and allows you to start the compensation process directly with Air Caraïbes.

Prepare Your Information Before Calling

To speed up the handling of your request, it is essential to prepare some information before contacting customer service:

• Your flight number, so the agent can quickly find your file.
• Your travel date, to verify the eligibility of your claim with Air Caraïbes.
• Your booking reference, which authenticates your ticket and allows access to your flight details.

By providing this information at the start of the call, you will improve your chances of receiving a faster and more efficient response.

A Sometimes Complex Procedure

Although you can undertake this process on your own, it is important to note that airlines do not always make it easy to obtain the compensation provided for by the European Regulation (EC) No. 261/2004. Response times can be long, and some claims require repeated exchanges with customer service.

If you want to avoid these administrative hassles and maximize your chances of getting compensation, you can entrust your case to a specialized platform like Indemniflight. Our experts handle all the procedures on your behalf and only take a commission if your claim is successful.

Other Ways to Contact the Airline Air Caraïbes

In addition to phone, Air Caraïbes offers several other communication channels to meet the needs of its passengers. Whether you prefer writing to keep a record of your request or want a quick response via social media, several options are available to you.

Contact Air Caraïbes by Email

If you wish to contact customer service in writing, sending an email is a practical and effective solution. You can reach customer service at the following addresses:

• General service: direction@aircaraibes.com
• Commercial service (businesses): in Paris: entreprises.paris@aircaraibes.com, in Guadeloupe: commerciaux-guadeloupe@aircaraibes.com

Please specify the subject of your request and include all relevant information (flight number, date, supporting documents) to speed up the processing of your request.

Write a Postal Letter to Air Caraïbes

For a formal request or official complaint, you can write to Air Caraïbes by postal mail at the following addresses:

Head Office: 4, rue de la Croix Nivert, 75015 PARIS (Cambronne Metro)

Antilles: 9 boulevard Daniel Marsin, Parc d’activités de la Providence, 97139 Les Abymes

Send your letter by registered mail with acknowledgment of receipt to ensure effective follow-up of your request.

Contact Air Caraïbes via Social Media

Air Caraïbes is also present on several social platforms. You can ask your questions or follow the airline’s news via:

• X, formerly Twitter: @aircaraibes
• Facebook: Air Caraïbes
• Instagram: @aircaraibes
• TikTok: @aircaraibes

Social media is ideal for quick questions or to publicly report an issue.

Has your Air Caraïbes flight been cancelled or delayed? Get compensation!

When your Air Caraïbes flight is cancelled without sufficient notice, delayed by more than three hours, or if you are a victim of overbooking, you have rights as a passenger. Under European Regulation EC 261/2004, the airline is obliged to offer you care and compensation up to €600 per passenger depending on the flight distance.

Claiming compensation directly from the airline can be complicated. The process is often long, and airlines find many excuses to refuse or delay payments. Between the forms to fill out, proofs to provide, and arguments to defend, many passengers give up before getting their rightful compensation.

That’s where Indemniflight comes in. As experts in flight compensation, we handle your case from A to Z, with no upfront fees. We analyze the validity of your claim, negotiate with the airline, and if necessary, initiate legal action to recover your compensation. You don’t pay anything until you receive your compensation.

Don’t let an airline take away your rights. If you faced a delayed or cancelled flight with Air Caraïbes, use Indemniflight to maximize your chances of quickly and stress-free recovering your compensation.

Submit your claim online in just a few clicks!

Air Caraïbes, an airline at the heart of the Caribbean

Founded in 2000, Air Caraïbes is a French airline specializing in flights to the Caribbean and French Guiana. With its headquarters based in Guadeloupe, it has become a key player in air transport between overseas territories and mainland France. Its identity is built on a strong Caribbean culture, both in its onboard service and its commitment to passengers.

A wide flight network and a unique onboard experience

Air Caraïbes offers a transatlantic network linking Paris Orly to several destinations in Martinique, Guadeloupe, French Guiana, Haiti, the Dominican Republic, Mexico, and the Bahamas. It also provides an efficient regional network allowing travelers to easily move between the Caribbean islands. Thanks to its partnership with French bee, it extends its offer to the United States and French Polynesia.

The onboard experience reflects Caribbean hospitality: announcements in Creole, warm crews, menus featuring local flavors, and entertainment selections highlighting Caribbean culture. Air Caraïbes also focuses on innovation and modernity, operating a recent fleet of Airbus A350 XWB and ATR 72-600 to offer optimal comfort and reduced carbon footprint.

A strong commitment to the environment

Committed to an eco-friendly approach, the airline optimizes fuel consumption and supports local initiatives to preserve the ecosystems of its destinations. Its model combines performance, closeness to passengers, and attachment to its roots, making Air Caraïbes a reference for travelers seeking an authentic and exotic experience.