The complete guide to making a claim with Air Caraïbes

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If you’re here, it’s likely because you’ve encountered an issue with your flight with Air Caraïbes. Whether it’s a delay, a cancellation, or a denied boarding, we understand how frustrating and disruptive this can be. Don’t worry, you’re in the right place to get all the information you need to assert your rights and obtain compensation.

Making a claim to Air Caraïbes may seem tedious and complex, but with our comprehensive guide, you will be supported step by step in the process, allowing you to claim compensation with peace of mind. At Indemniflight, we know that flight delays or cancellations can cause inconvenience and disrupt your travel plans. That’s why we’re here to help you get the reimbursement you’re entitled to. In this guide, we will cover in detail:

  • Everything you need to know before making your request.
  • The steps to follow to claim compensation from Air Caraïbes.

We will provide you with all the essential information to maximize your chances of success. Don’t let a flight problem ruin your plans. Follow our guide to make a compensation claim to Air Caraïbes.

Air Caraïbes, an airline like no other

Founded in 2000, the airline has been serving the major airports of the Caribbean since 2003, including: the Bahamas, Cuba, Martinique, Guadeloupe, Haiti, Guyana, Saint Martin, and the Dominican Republic. With a fleet of 12 aircraft, this French regular airline, specializing in Guyana and the Antilles, has everything you need to travel in comfort.

Unfortunately, things don’t always go as planned. Like other airlines, Air Caraïbes sometimes faces situations that force it to cancel or delay some of its flights. Delayed Flight Air Caraïbes

Air passengers, you have rights when there’s an issue with your flight!

First of all, it should be noted that European Regulation (EC) No 261/2004 of the European Parliament and Council, dated February 11, 2004, allows passengers to request compensation up to 600 €. However, certain criteria must be met to determine whether or not you are eligible for this compensation. These criteria include the itinerary, circumstances, delay duration, and claim submission deadlines.

Purchasing an Air Caraïbes ticket is considered a contract between the buyer and the airline. Therefore, the airline must do everything possible to allow the passenger to complete their journey within the scheduled time. Otherwise, it becomes at fault and must compensate the customer. In case of refusal, the customer can resort to legal proceedings to exercise their rights.

European Regulation and Itinerary Conditions

If the law allows for compensation in case of a delay or flight cancellation, there are some restrictions to be aware of. In fact, the regulation applies only to European airlines and flights departing from an EU country. If the conditions are met, you can claim compensation. Otherwise, your request will be rejected.

What are the deadlines to follow when making a claim to Air Caraïbes?

As for the claim deadlines, they vary depending on the country. In France, for example, you have a period of five years after the date of your flight to make your claim. However, this period is only one year in Belgium.

What compensation for a delayed or canceled flight?

According to the current regulations, Air Caraïbes is required to pay compensation to passengers in case of delays of more than 3 hours. The same applies in the case of overbooking or flight cancellation. In the latter case, the airline must inform its passengers at least 15 days before the scheduled departure.

If this obligation is not met, the travel agency has two options. It can either find you another flight offering the same services you booked, or it can provide compensation.

Respecting air passenger rights

The amount of compensation set by the Regulation

Since February 11, 2004, with the entry into force of Regulation No. 261/2004 by the European Parliament, passengers’ rights regarding delayed and canceled flights have become clearer and more protective.

This regulation sets standard compensation amounts based on the distance of the affected flight. Here are the details of the financial compensations you may be entitled to in the event of a disrupted flight with Air Caraïbes:

Flight distance Compensation per passenger
Less than 1500 km 250 euros
Between 1500 km and 3500 km 400 euros
More than 3500 km 600 euros

These amounts apply to various scenarios, including cancellations, delays of more than three hours, and denied boarding due to overbooking. As a passenger, it is important to know these rights in order to claim the compensation you’re entitled to and thus minimize the inconvenience caused by flight disruptions.

 

 

Compensation Exceptions: When Air Caraïbes Is Not Liable

Although Air Caraïbes is obligated to compensate you in the event of a flight delay or cancellation, there are exceptions where you will not be entitled to compensation. In fact, certain circumstances are beyond the airline’s control:

  • If the delay or cancellation is due to unforeseen and unavoidable events such as natural disasters, acts of terrorism, or medical emergencies, Air Caraïbes is not required to compensate you.
  • When weather conditions prevent safe takeoff or landing, the airline is not responsible for the resulting delays or cancellations.
  • Strikes by the airline’s own staff may sometimes justify compensation. However, strikes by other parties, such as air traffic controllers, are considered extraordinary circumstances.
  • Decisions made by air traffic control authorities for safety or efficiency reasons can also lead to delays or cancellations for which Air Caraïbes is not liable.

In these situations, although you may experience significant inconvenience, it will not be possible to obtain compensation from the airline, even through legal action. However, Air Caraïbes is still required to provide assistance, such as meals, drinks, and, if necessary, accommodation while waiting for the next available flight. Air Caraïbes liability

Steps to File a Claim with Air Caraïbes

A canceled or delayed flight often happens when you least expect it—and it can have major consequences for your trip. It’s a very frustrating situation for any traveler. In these cases, the first thing that usually comes to mind is to call the airline’s customer service to request compensation!

But most travelers forget that there is another, much more effective alternative—turning to a specialized company like Indemniflight.

Contacting Air Caraïbes Customer Service

It’s important to know how to contact Air Caraïbes customer service, especially since airlines often reject claims by invoking extraordinary circumstances. Even though Air Caraïbes offers an online service, claims often go unresolved, leaving passengers without compensation. Here are the different ways to contact Air Caraïbes to assert your rights.

How to Reach Air Caraïbes by Phone?

You can contact Air Caraïbes customer service by phone for any claim or information request.

  • Phone: 01 47 83 47 83
  • Hours: Monday to Friday from 9 a.m. to 6 p.m., Saturday from 9:30 a.m. to 5 p.m.

Where to Send a Compensation Claim by Mail?

If you prefer to submit your claim by mail, you can write to the following address: Air Caraïbes Claims Department – 4, rue de la Croix Nivert – 75015 Paris 75378 PARIS CEDEX 08. You can also send an email to the following address: remboursement@aircaraibes.com.

Contact the Air Caraïbes Desk at Orly Sud

For in-person assistance, go to the Air Caraïbes desk at Orly Sud airport.

  • Location: Near Gate G
  • Opening hours: Open Monday to Sunday from 6:30 a.m. to 2:30 p.m.

By contacting customer service via phone, mail, or in person, you can ensure your claim is properly handled and increase your chances of receiving the compensation you are entitled to.

What Is the Air Caraïbes Forum For?

The Air Caraïbes forum is a platform designed to facilitate in-depth discussions, experience sharing, idea debates, and much more. It is a virtual space that allows for open exchange on a variety of topics. Submit a claim Air Caraïbes customer service

How to Get Compensated with Indemniflight?

It’s not always easy to quickly obtain a satisfactory outcome when you file a claim with Air Caraïbes’ customer service. To avoid delays and frustrations, it’s best to rely on a professional to assist you through the process.

Indemniflight is your ideal partner for securing compensation after a delayed or cancelled Air Caraïbes flight. Thanks to our team of experts and specialized lawyers, we support you at every step of your claim to maximize your chances of success. Here’s how we proceed:

Check Your Eligibility

Start by checking your eligibility for compensation directly on our website. You’ll need to provide flight details such as your boarding pass, booking confirmation, and e-ticket. This quick and simple step will help determine whether you are entitled to compensation.

Thorough Review of Your Case

Once your file is submitted, our experts conduct a detailed analysis of your situation. Every piece of information is carefully reviewed to ensure your claim is valid and complies with regulatory requirements.

Sending the Claim Letter

After compiling your file, we handle all correspondence with Air Caraïbes. We send an official claim letter to request the compensation you are owed, based on current European regulations.

Legal Action if Necessary

If Air Caraïbes refuses to pay the compensation, we are ready to take legal action. Our specialized lawyers will handle your case and defend your interests to ensure a favorable outcome. This step incurs no additional cost to you—fees apply only in the event of success.

Payment of Compensation Following Your Request

Once we succeed, the compensation is transferred directly to you. We deduct a 35% commission from the amount received to cover our services. In case of failure, no payment will be requested from you.

By choosing Indemniflight, you benefit from our expertise and experience to quickly obtain the compensation you deserve. Free of charge and in just three clicks, our company allows you to file a claim with Air Caraïbes without dealing with their customer service. It’s a very simple and effective way to assert your rights.

So don’t wait—submit your claim online now to get your compensation!

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