All about the different ways to contact Air Europa

Air Europa How to obtain compensation?


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Delay, cancellation, lost baggage, or overbooking? Are you looking to contact Air Europa customer service for assistance or to file a complaint? This page provides all the useful information to easily reach the airline according to your situation: phone numbers, email, form, office in France, etc.

How to contact Air Europa by phone?

Whether you need to book a flight, manage an existing reservation, report a baggage issue, or file a complaint for a delayed or canceled flight, Air Europa offers several phone numbers tailored to your situation and location. It is important to choose the right number to get a quick and relevant response.

Contact Air Europa customer service from France

If you reside in France or are calling from French territory, you can reach Air Europa at +33 1 42 65 08 00. This number connects you to an advisor for all your general inquiries: flight schedule information, modification or cancellation of a booking, online check-in, adding baggage, special assistance on board, etc.

Advisors are available Monday to Sunday, from 9 am to 10 pm in French. Outside these hours, assistance is provided 24/7 in English and Spanish, ensuring continuous service in case of urgent issues on night flights or during weekends.

This number is not premium rate, meaning you can call it without extra charges from a landline or mobile phone, depending on your operator.

Calling Air Europa from abroad

If you are outside France, for example traveling abroad or in transit in another country, you can contact the airline at +34 911 401 501. This international number is available 24 hours a day, 7 days a week, with advisors speaking English and Spanish.

This number allows you to get information about your flight, report last-minute changes, or ask questions regarding your tickets or onboard services. It is also a backup number in case of unforeseen events at the airport, such as a delayed or canceled flight.

Baggage issues: who to call?

If you have noticed delayed delivery of your baggage, loss, or damage after an Air Europa flight, it is essential to contact the specialized department. For this, the airline provides the number +33 1 77 37 27 17.

This number is available Monday to Friday, from 9 am to 6 pm (Spanish mainland time) and will allow you to open a case, track the search status of your baggage, or get a refund if your suitcase is damaged.

Air Europa also offers online baggage tracking, convenient to check the progress of the search without waiting on the phone. This option is available on the airline’s official website.

Claims, compensations, and refunds

In case of a canceled flight, delay over 3 hours, staff strike, or denied boarding, you may be entitled to compensation under European Regulation (EC) No 261/2004. Air Europa provides a specific number for any claim or financial compensation request: +34 871 203 089.

This service is reachable every day of the week, from 8 am to midnight (Spanish time). By calling this number, you will be connected to the department handling disputes and refunds. Prepare your flight documents (boarding pass, booking reference, delay proofs) to facilitate your case processing.

Contact Air Europa

How to contact Air Europa by email?

If you want to keep a written record of your exchanges with the airline, you can contact Air Europa by email. This option is particularly useful for:

  • Filing a complaint regarding a canceled or delayed flight or a baggage issue,
  • Requesting a partial or full refund,
  • Asking a question about onboard services, baggage rules, fares, or booking changes,
  • Sending supporting documents (attachments).

The email address for the customer relations department is: relacionesconclientes@air-europa.com

When writing to this address, be sure to include as many details as possible in your message so that your request can be processed quickly: booking reference, flight date, itinerary, copy of the boarding pass, detailed description of the issue encountered, etc.

Air Europa usually processes requests within a few business days on average, but this timeframe may vary depending on the period (especially during high season or strikes). You will generally receive an automatic acknowledgment confirming that your message has been received.

For a compensation claim, be sure to mention European Regulation (EC) No. 261/2004 in the subject line of your email to help the relevant department identify your request.

How to write to Air Europa by mail?

If you need to send original documents or want to submit a formal complaint by postal mail, it is also possible to contact Air Europa by post. This option remains preferred in some dispute cases or if you do not receive a satisfactory response by phone or email.

Here are the two main postal addresses depending on the type of correspondence:

French office

If you are based in France, you can send your letters to the following address:

Air Europa 58A Rue du Dessous des Berges – 75013 Paris – France

This address is mainly intended for French customers for information requests, complaint files, or administrative mailings.

Customer Relations Service (headquarters in Spain)

For official complaints, compensation requests, or sending original supporting documents (tickets, invoices, proof of delay, etc.), you can write directly to the company’s headquarters in Spain:

Air Europa – Customer Relations Department
P.O. Box 132 – 07620 Llucmajor (Balearic Islands) Spain

Fax: (00 34) 971 178 439

When sending postal mail, consider sending it by registered mail with acknowledgment of receipt to keep proof of sending, especially if you are in a compensation claim process.
Contact Air Europa online

Contacting Air Europa Online: Official Website, Claim Form, and Useful Platforms

Today, the fastest and most convenient way to contact Air Europa is often through the digital tools provided by the airline. Whether to manage a booking, check in online, or submit a claim, Air Europa’s website is a central platform.

Air Europa Official Website

The official address to remember is: www.aireuropa.com

This website allows you to:

  • Book an Air Europa flight and check real-time fares,
  • Access your customer account to modify or cancel a ticket,
  • Check in online,
  • Choose your seat or add extra baggage,
  • Track flight status for arrivals or departures,
  • And access the Help / Contact section, where you will find all the options to contact customer service according to your needs.

Online Claim Form

In case of a delay, a canceled Air Europa flight, overbooking, or baggage issue, you can directly submit a claim via the official contact form available on Air Europa’s website.

To access it, go to: “Contact” > “Claims”.

This form allows you to specify precisely:

  • The type of issue encountered,
  • Your flight details (number, date, departure and arrival locations),
  • Your full contact information,
  • And to attach supporting documents (e-tickets, boarding passes, photos, letters, etc.)

Once the form is submitted, a case number will be assigned to you. You can then track the progress of your claim directly from your customer account or via email follow-ups.

Air Europa on Social Media

The airline is also present on social media, where it sometimes offers assistance via private messaging. This can be a good alternative if you have not yet received a response through other channels or if you are seeking quick help.

For all your procedures, keep your booking reference (PNR code) and your flight proofs carefully. In case of dispute, these documents are essential for any refund or compensation request.

Has your Air Europa flight been delayed or canceled? You might be entitled to compensation!

If you traveled with Air Europa and your flight was canceled, delayed by more than 3 hours, or you were denied boarding, you may be entitled to compensation of up to €600 under European Regulation (EC) No 261/2004.

Filing a claim with an airline can be long and tedious. That’s why Indemniflight takes care of everything for you: we analyze your flight, prepare your case, and handle all administrative procedures with Air Europa, without you having to lift a finger.

Check for free if you are eligible for compensation in just a few clicks on our website. Don’t miss out on the compensation you are entitled to!

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