Claiming from Air Europa: How to Act When Facing a Problem with a Flight?

Did you experience an issue with your Air Europa flight? Whether it was a delayed flight, cancellation, or denied boarding, know that you have rights – and it’s time to assert them with the airline.

Filing a claim with Air Europa may seem complicated at first, especially if you don’t know the steps to follow. But don’t worry: you are in the right place to get all the keys to claim compensation with ease.

At Indemniflight, we assist travelers like you every day in asserting their rights against airlines. Delay, cancellation, missed connection… whatever the inconvenience, our goal is to help you recover what you are owed.

In this comprehensive guide, we explain step-by-step:

• The conditions for compensation as provided by European regulations
• How to file a claim with Air Europa
• Which supporting documents to provide to back your claim
• And above all, how to maximize your chances of receiving compensation

Don’t let your disappointing experience go unresolved. Take action as soon as the incident occurs with the airline!

When can you file a claim with Air Europa?

Wondering if you’re eligible to claim compensation from the airline? Before starting any procedure, it’s essential to understand in which situations you can claim compensation. The good news is that European law protects air passengers against inconveniences such as a delayed flight, cancellation, or overbooking.

Delayed, canceled, or overbooked flight: your rights as a passenger

The European Regulation (EC) No. 261/2004 protects air passengers in case of long delay, flight cancellation, or denied boarding. If your Air Europa flight departs from an airport located in the European Union, or lands there with a European airline, this legislation applies. Here are the most common cases that entitle you to Air Europa compensation:

• Flight delayed by more than 3 hours on arrival
• Flight canceled less than 14 days before departure
• Denied boarding due to overbooking
• Missed connection due to delay on a previous flight booked on the same reservation

If the disruption is due to extraordinary circumstances (extreme weather, air traffic control strike, political instability…), the airline may be exempt from paying compensation. However, a strike by Air Europa staff or a technical issue are generally not considered extraordinary circumstances.

What compensation can you get from Air Europa?

Before making your claim to the airline Air Europa, you’re probably wondering how much you can expect to receive. The compensation amount is not arbitrary: it is strictly regulated by European law. Depending on the distance traveled and the delay suffered, you can receive up to €600 per passenger.

Amounts provided by European law

The amount of compensation varies depending on the flight distance and the arrival delay. Here are the scales defined by Regulation (EC) No. 261/2004:

These amounts are in addition to a possible airline ticket refund, if you choose not to take the offered replacement flight.

How to file a claim with Air Europa?

Once you have determined that your situation meets the criteria to obtain compensation from the airline, it is time to take action. You have two options: file your claim yourself directly with the airline or use a specialized service like Indemniflight, which handles all procedures on your behalf.

Contact Air Europa customer service directly

If you want to manage the claim yourself, you can use several methods provided by the airline:

• Fill out the online form: Air Europa offers a dedicated claim form on its official website. It can be found under the “Customer Service > Claims” section.
• Send an email: you can send your request to the following address: reclamaciones@air-europa.com. Make sure to include all flight details, circumstances of the incident (delayed Air Europa flight on arrival, cancellation, overbooking) as well as your full contact information.
• Contact customer service by phone: if you prefer a more direct exchange, Air Europa has specific numbers for each country.

Always clearly mention your flight number, travel date, itinerary, and a precise account of the facts in your request. Also attach all relevant documents (boarding pass, proof of purchase, etc.).

Useful numbers to contact Air Europa

Here are some useful phone numbers to contact Air Europa customer service:

• Spain: dial 911 401 501 (main customer service)
• From abroad: call +34 911 401 501
• France: call 01 42 65 08 54

Hours may vary by country, but generally, the service is available from 7 a.m. to midnight Monday to Friday and from 9 a.m. to 10 p.m. on Saturdays, Sundays, and national holidays.

What if your baggage is lost or damaged?

If upon arrival at the airport you encounter a problem with your baggage (loss, damage, delay), you must report it immediately at the Air Europa desk or baggage service. A baggage irregularity report (PIR) will be issued to you directly at the airport.

This is essential for any claim related to your trip, whether you are in France, Spain, or elsewhere. Then you have:

• 7 days to report damaged baggage
• 21 days to report lost or delayed baggage

You can submit your claim by email to: equipajes@air-europa.com, specifying the report number, your contact details, flight information, and, if possible, evidence of your baggage contents.

What documents are required to receive compensation?

For your claim with Air Europa to be successful, it is essential to put together a complete and compliant travel file. The airline requires several supporting documents to verify the validity of your request. You will need to provide proof of your presence on board, such as a copy of your boarding pass or, failing that, the baggage tag given at check-in.

It is also necessary to include a copy of your e-ticket or booking confirmation, showing your full name, flight number, travel date, and scheduled times. Finally, to authenticate your identity, Air Europa generally requires a copy of your ID, whether a national ID card or a passport.

These elements are essential to prove your passenger status and support your claim for compensation, whether it concerns a cancelled flight, a long delay, or a denied boarding.