How to contact Vueling about a flight?
Vueling How to obtain compensation?
For any questions related to a booking, flight change, delay, or cancellation, it is important to know how to contact Vueling.
Founded in 2014, this Spanish airline serves more than 340 destinations across Europe, Africa, and the Middle East. Specialized in low-cost travel, it offers its passengers several communication channels: phone, email, and postal mail.
Whether it is for a claim, a refund, or a lost baggage, different solutions exist to contact their customer service quickly and efficiently.
How to call Vueling by phone?
For any urgent request, calling Vueling is the fastest option. The airline offers several numbers depending on your situation: booking, customer support, lost baggage, or loyalty program.
- Booking service: to book a flight or get information about the 340 served destinations, you can reach an advisor every day from 8 AM to midnight at 0899 232 400 (€0.80/min + call cost).
- Customer service: if you have already booked a ticket and wish to change your flight, get details about your journey, or ask a question, Vueling customer service is available every day from 9 AM to 9 PM at 01 84 88 69 48. Be sure to have your booking code ready to facilitate the conversation with an advisor.
- Baggage assistance: in case of lost, stolen, or damaged baggage, contact the dedicated team directly at 0821 232 322.
- Vueling Club loyalty program (formerly Punto): if you are a member of the loyalty program and want information about your points, call 0821 610 767.
If you need to contact Vueling customer service from abroad, here are the numbers to use:
- Belgium: 028 087 812
- Switzerland: 0900 000 340
- Other countries (Morocco, Algeria, Canada, etc.): +34 931 518 158
Finally, for more specific requests, the Vueling headquarters can be reached Monday to Thursday from 9 AM to 6 PM and Friday from 8 AM to 4 PM at (+34) 93 378 78 78.
How to contact Vueling by email?
If your question does not require an immediate answer, it is possible to contact Vueling customer service by email. However, the airline does not offer a standard email address for its claims. All procedures must be carried out online via the official contact form or at the following address: contactus@vueling.com.
This channel is mainly used for:
- Claims related to canceled, delayed flights or overbooking.
- Requests for refunds.
- General questions about Vueling’s services.
In addition to claims, you can also manage certain operations online through your personal account on the Vueling website, such as check-in, ticket booking, or changing a flight.
How to write to Vueling by mail?
If you prefer to send a written request or an official claim, you can contact Vueling by postal mail. Sending a letter may be necessary for complex requests, particularly those concerning compensation for disrupted flights or disputes with the airline.
The address to use is:
VUELING AIRLINES S.A.
Viladecans Business Park,
Edif. Brasil
Carrer de Catalunya, 83
08840 Viladecans (Barcelona)
Spain
To ensure a quick processing of your request:
- Write your letter in Spanish or English, as French may slow down the response.
- Include all necessary supporting documents (booking, proof of travel, boarding pass copy, etc.).
- Send your letter by registered mail with acknowledgment of receipt to avoid any loss.
The more precise your request is, the faster and more effectively customer service can respond.
If you wish to contact Vueling’s offices in Madrid, you can also send your letter to:
Aeropuerto de Barajas – Terminal 4 – 28042 Madrid (Spain)
Has your Vueling flight been canceled or delayed? Get compensation!
If your Vueling flight was delayed by more than 3 hours or was canceled without a replacement solution, you may be entitled to compensation of up to €600, in accordance with the European Regulation (EC) No. 261/2004.
Claiming compensation or a refund from Vueling can be a complex process, but Indemniflight takes care of everything for you: we verify your eligibility, prepare your file, and carry out the necessary procedures with the airline.
Check your eligibility for free now on our website and claim the compensation you deserve!
