What is the contact for Iberia for any questions about a flight?
Iberia How to obtain compensation?
Have you booked a flight with Iberia and want to contact the airline for a reservation, lost baggage, or a claim? Whether it’s a simple question or a compensation request in case of a cancelled or delayed flight, Iberia offers several communication channels: phone, email, website, and social media.
Discover all the options to effectively reach the customer service and assert your rights in case of any issue with your flight.
Contacting Iberia by Phone
Phone calls remain the fastest way to get direct assistance from Iberia’s customer service. Depending on your location and request, different phone numbers are available. Additionally, Iberia Plus loyalty program members may receive priority service.
Iberia Phone Numbers in France
- General customer service and flight bookings: +33 0 170 911 465 (Available in French from 9:00 a.m. to 8:00 p.m. and in English/Spanish 24/7).
- Baggage assistance center: +33 0 170 911 465.
- Iberia On Business program: +33 0 170 911 465.
These numbers allow you to contact the airline directly for any questions regarding your bookings, flight changes, lost or damaged baggage, as well as specific requests for business travelers with Iberia On Business.
Phone Numbers in Spain
- General customer service: 900 111 500 (toll-free in Spain) or +34 91 333 67 01 (local call, no surcharge).
- Iberia On Business: +34 91 879 00 33 (Monday to Friday, from 9:00 a.m. to 7:00 p.m.).
These numbers are the most commonly used by Iberia passengers to get fast assistance while in Spain. Whether for a reservation, a refund request, or a complaint, you can reach a representative at these contacts.
To reduce waiting time, try calling outside of peak hours (10:00–12:00 and 16:00–18:00).
Other Ways to Contact Iberia
If you prefer not to call, Iberia provides several other channels to address your requests. The official website allows you to handle many procedures online, while social media and email are also great alternatives for a quick response. You can also contact the airline by mail for specific types of complaints.
Contacting Iberia Online
If you’d rather avoid phone waiting times, Iberia’s official website offers various online services to manage your bookings and get quick answers. Travelers with an Iberia Plus account can manage their benefits and claims more easily.
Visit Iberia’s official website: www.iberia.com. On the platform, you can:
- Buy a ticket or change a reservation (up to 3 hours before departure, depending on fare conditions).
- Check your flight status and retrieve a copy of your itinerary.
- Request a refund in case of flight cancellation or issues with your booking.
- Access online support to answer common questions about baggage, cancellation policies, and onboard services.
For any questions related to a “Flight + Hotel” or “Flight + Car” package, you can contact Iberia Vacaciones by email at: Vacaciones.iberia@ba.com (service available Monday to Friday, from 9:00 a.m. to 6:00 p.m. CET).
Email address for any other inquiries: info@iberia.es
Contacting Iberia via Social Media
Social media is another convenient channel for getting quick answers, especially for general inquiries or special services (pets in cabin, sports equipment, wheelchair assistance, etc.). Customer service is often responsive on these platforms, providing support without needing to call. It is therefore a fast way to contact Iberia.
- WhatsApp: +34 676 67 60 04
- Twitter/X: https://x.com/iberia_fr
- Facebook: facebook.com/iberia (support available 24/7)
To receive a quicker response on social media, be sure to include your booking reference and a detailed description of your issue. Iberia Plus members may access specific benefits via their account.
Iberia Headquarters Postal Address
If you need to send documents or file a claim by postal mail, here is the address of Iberia’s headquarters. The company is headquartered in Madrid, a strategic hub for international travel:
IBERIA LAE SA Operadora Unipersonal
- C/ Martínez Villergas, 49, 28027 Madrid – Spain
- P.O. Box 62033, 28080 Madrid – Spain
This option is especially useful for official claims, including compensation requests or unresolved disputes through other channels.
Prepare Your Request: Essential Documents to Have Ready
Before contacting Iberia, it is recommended to gather certain documents to help process your request efficiently. Having all the information at hand will allow for a faster response and help you avoid unnecessary back-and-forth with customer service.
Make sure you have your booking reference, electronic ticket, and, if applicable, your boarding pass. For baggage-related claims (lost or damaged), a baggage receipt and proof of purchase of affected items may be required.
For refund or compensation requests, keep all written communications with Iberia, as well as any official document confirming the cancellation or delay of your flight. The more complete your file is, the better your chances of a quick resolution.
What to Do If Your Iberia Flight Is Canceled or Delayed?
If your flight has been canceled or delayed by more than 3 hours, several solutions are available depending on applicable regulations. You can request a rebooking, a refund, or compensation, depending on your situation. In addition, additional compensation may be granted to Iberia Plus members in certain cases.
Reschedule Your Trip
Iberia may offer you an alternative flight to help you reach your final destination as soon as possible. You can check rescheduling options through your personal account on the Iberia website, in the Manage Your Booking section. Additionally, connections via Madrid may be adjusted in case of delays.
Request a Refund
If you choose to cancel your trip, you are entitled to a full refund of your ticket. You can receive your refund either as a travel voucher or directly to the original payment method used at the time of purchase.
Claim Compensation
Under the European Regulation (EC) No 261/2004, you may be entitled to compensation of up to €600 if the cancellation or delay of your flight is the airline’s responsibility. The amount of compensation depends on the flight distance and the length of the delay.
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With these different contact options, you can easily reach Iberia and exercise your rights in case of any issues with your flight. If you have trouble getting a response or compensation, don’t hesitate to use Indemniflight to simplify the process!
