
How to file a claim with Iberia to receive compensation?
Reclamation flight with Iberia How to obtain compensation?
Are you traveling with Iberia and facing a delayed or canceled flight? Don’t worry—Indemniflight is here to help you file a claim with Iberia and obtain the compensation you’re entitled to. Whether you’re on vacation, a business trip, or a weekend getaway, flight disruptions can be frustrating. But did you know that you may be eligible for compensation for these inconveniences?
At Indemniflight, we understand how important it is to know your rights as a passenger. According to European regulations, you could be eligible for compensation of up to €600 for a delayed or canceled flight with Iberia. So what should you do in these situations? How can you proceed to claim your compensation?
Don’t let administrative complications discourage you. Our comprehensive guide walks you through every step of the claims process, from checking your eligibility and gathering documentation to submitting your case. Indemniflight makes the process easy so you can recover what you’re owed—stress-free and with full transparency.
Steps to file a claim
You can claim compensation in two ways: either by contacting the airline directly or by asking Indemniflight for assistance to simplify the process.
Contacting Iberia and requesting compensation
To submit a claim on your own, simply follow these steps:
- Iberia’s website. Visit Iberia’s customer relations page at the following address: https://www.iberia.com/fr/relations-clients/. There you’ll find a form to fill out with your flight details and the reason for your claim.
- Customer service by phone. You can also contact Iberia’s customer service at the following number:
- In French: (+33) 825 800 965, available from 09:00 to 20:00 (LT), Monday to Sunday.
- In Spanish and English: available 24/7.
Going through Indemniflight to receive compensation
However, it is common for airlines, including Iberia, to not respond satisfactorily to claims. To increase your chances of receiving compensation, it is often best to go through a specialized company like Indemniflight. Why choose Indemniflight?
- Expertise. Our specialists are well-versed in air passenger rights and the procedures needed to maximize your chances of success.
- Simplicity. We handle all the administrative steps for you, saving you stress and valuable time.
- Transparency. You can track the progress of your claim in real-time and receive updates at every stage.
By choosing Indemniflight, you’re giving yourself the best chance to obtain the compensation you deserve following a delayed or canceled Iberia flight. Don’t wait—submit your claim with us for fast and effective support.
Compensation amount according to your air passenger rights
The Regulation (EC) No 261/2004 of the European Parliament and of the Council, dated February 11, 2004, sets common rules for airlines regarding compensation and assistance to passengers in the event of denied boarding, cancellation, or long delay of a flight.
Under this regulation, you may be entitled to compensation, with the amount depending on the flight distance and the length of the delay upon arrival at the airport.
Flight distance | Compensation per passenger |
Less than 1500 km | 250 euros |
Between 1500 km and 3500 km | 400 euros |
More than 3500 km | 600 euros |
These compensations cover various scenarios, such as flight cancellations, delays of more than three hours, and denied boarding due to overbooking.
What to Do in Case of an Iberia Flight Cancellation?
Dealing with an Iberia flight cancellation can be extremely frustrating and disruptive to your travel plans. However, it is important to know your rights in order to receive appropriate compensation. Here is the essential information you need to know if your Iberia flight is cancelled.
Conditions for Compensation Exemption
The airline is not required to provide compensation in the following situations:
- Extraordinary circumstances: If the cancellation is due to unpredictable events, such as extreme weather conditions, political instability, security risks, unforeseen failures affecting flight safety, or strikes affecting the airline’s operations.
- Advance notice: If the airline informs you of the cancellation at least two weeks before your travel date.
- Notification between two weeks and seven days before departure: If the passenger is informed of the cancellation between two weeks and seven days before the scheduled departure and an alternative flight is offered, allowing departure no later than two hours before the original departure time and arriving at the final destination less than four hours after the originally scheduled arrival time.
- Notification less than seven days before departure: If the airline informs you of the cancellation less than seven days before the scheduled departure and an alternative flight is offered, allowing departure no later than one hour before the original departure time and arriving at the final destination less than two hours after the originally scheduled arrival time.
Compensation for a Canceled Flight
If none of these exemption conditions apply, travelers are entitled to compensation based on the distance of the canceled Iberia flight. For flights under 1,500 km, passengers will receive 125 euros if the alternative transport offered allows arrival at the destination within two hours of the originally scheduled arrival time. If the delay exceeds two hours, the compensation is 250 euros.
For intra-community flights over 1,500 km and other flights from 1,500 to 3,500 km, passengers will receive 200 euros if the alternative transport offered allows arrival at the destination within three hours of the originally scheduled arrival time. If the delay exceeds three hours, the compensation is 400 euros.
For flights over 3,500 km, passengers will receive 300 euros if the alternative transport offered allows arrival at the destination within four hours of the originally scheduled arrival time. If the delay exceeds four hours, the compensation is 600 euros.
Compensation can be paid in cash, by bank transfer, by check, or in the form of travel vouchers, depending on the passenger’s agreement. Iberia may also provide an electronic voucher that can be exchanged for cash or a higher-value travel voucher (MCO) that can be used to purchase Iberia tickets.
Iberia Provides Assistance to Passengers in Case of Flight Cancellation
In the event of a flight cancellation, the airline offers two main options. The passenger can opt for rerouting to the final destination under comparable transport conditions, either as soon as possible or at a later date, depending on seat availability. Alternatively, the passenger can choose to request a refund within 7 days for unused segments and for segments already completed if the trip is no longer necessary.
In this case, Iberia also offers a return flight to the point of departure. In addition to these options, Iberia provides free assistance during the waiting period. Passengers will receive sufficient drinks and food, depending on the waiting time. They are also entitled to two phone calls or the sending of two messages via telex, fax, or email. If an overnight stay is required, Iberia will cover the accommodation and the round-trip transport between the airport and the accommodation.
What Can You Claim from Iberia in Case of a Flight Delay?
In the case of a flight delay, Iberia offers assistance to passengers based on the length of the delay and the distance of the flight. If the delay is two hours or more for flights up to 1,500 km, three hours or more for intra-community flights over 1,500 km and other flights from 1,500 to 3,500 km, or four hours or more for other flights, Iberia will provide free drinks and food in sufficient quantity according to the waiting time.
Passengers will also be entitled to two phone calls or the sending of two messages via telex, fax, or email. If an overnight stay is required, Iberia will cover accommodation and round-trip transport between the airport and the accommodation.
What to Do in Case of a Strike with Iberia?
In the case of a strike at Iberia, start by checking the status of your flight on the airline’s website or via their mobile app. If your flight is cancelled or delayed, contact Iberia’s customer service for information about rebooking or refund options.
Iberia must offer you a rebooking at the earliest opportunity or a full refund if you choose to cancel your trip. During the waiting period, the airline is required to provide drinks, food, and cover communication and accommodation costs if necessary. You may also be eligible for compensation under European Regulation (EC) No. 261/2004. For further assistance, Indemniflight can help you assert your rights and obtain the compensation you deserve.
How to Get Compensation with Indemniflight?
Indemniflight is a startup specialized in recovering compensation for airline passengers. If you need to make a claim against Iberia, Indemniflight can assist you effectively. The process is completely free and fast. Simply submit your claim on the Indemniflight website, and our team will handle all the necessary steps to get your compensation.
We recommend Indemniflight because many airlines, such as Iberia, do not always take the necessary steps to compensate their passengers. By using our service, you avoid the lengthy and costly procedures often associated with hiring lawyers.
With Indemniflight, you can get your compensation in just three clicks.
About the Spanish Airline Iberia
Iberia is a Spanish national airline founded in 1927 by Lufthansa and Echevarrietta. It and British Airways are part of the IAG group, which owns 398 aircraft serving 200 destinations since 2010. Based at Madrid Barajas Airport, the airline is a member of the OneWorld alliance.
Its fleet includes Airbus A 329, A 320 models with domestic and international flights to 120 destinations in Europe, Africa, the Middle East, and America. The Airbus A 320 has 177 seats in economy and business class. Long-haul flights offer meals and in-flight entertainment.
Since 2016, it has introduced a new class: Premium Economy. The airline innovates by using Fly-by-wire (an electronic flight control system), which helps reduce fuel consumption, emissions, and noise.