Transavia claim: how to act in case of a flight issue?
Reclamation flight with Transavia How to obtain compensation?
You can’t believe it! But it’s a reality. Due to overbooking, you were unable to board your flight. A deep sense of despair takes over you. And for good reason: you’re thinking about your business partner who is waiting for you! How to file a complaint with Transavia to ease the inconvenience caused?
Around you, other customers are experiencing the same nightmare. You hear a customer lamenting about his flight delayed for over three hours last week. A feeling of helplessness takes over you. So many complaints left unanswered! During your last flight issue, you started the process to receive compensation and even had a specialized lawyer intervene. Unfortunately, after a long and costly process, you didn’t even receive a single euro…
The company Transavia and its experts managed to turn the situation in their favor. But this time it’s different! You’re going to let go of all your worries. Indeed, with Indemniflight, the French start-up specializing in compensation claims, your complaint is more likely to succeed without you having to deal with administrative paperwork or bear the significant costs of a lawyer. We will explain how to act by following our advice:
- Transavia and flight issues
- Contacting Transavia’s customer service
- The assurance of receiving your compensation with Indemniflight
Transavia, the European airline on the rise
Founded in 1965, Transavia is a Dutch low-cost airline. A subsidiary of the Air France-KLM group, it currently connects over 160 destinations across Europe and the Mediterranean basin, including London, Barcelona, Madrid, and Dublin. Transavia is established as the best European low-cost airline with over 20,000 tickets sold per day on its website. According to statistics, it is even one of the punctual airlines. Indeed, Transavia has recorded few flight cancellations in recent years. Moreover, the airline’s arrival delay rate remains acceptable.
Transavia and flight problems
However, like any other airline, Transavia occasionally experiences overbookings, significant delays of several hours upon arrival, or even flight cancellations. This situation obviously causes inconvenience to passengers. The good news is that all airline customers are eligible for passenger compensation under the Regulation No. 261/2004 of the European Union on air passenger rights.
The dual application criteria of this regulation apply to all flights. Indeed, as it is an European regulation, it applies to all flights departing from the European Union or landing within the EU. Transavia customers, victims of inconveniences, can therefore file a complaint with Transavia under certain conditions to be entitled to compensation.
When to use Transavia’s complaint service?
Regulation No. 261/2004 of the European Union on air passenger rights clearly sets the conditions for compensation eligibility. Here, we’re not talking about requesting compensation because a stewardess didn’t smile at you! Or because your flight was delayed by ten minutes upon arrival. Or because you didn’t like your seat during the flight!
Conditions to check before requesting compensation
The first essential condition remains the origin and destination of the flight. Before filing a complaint, you must ensure that the flight departs or lands within the European Union. The second equally important condition is the number of hours of delay upon arrival of your flight. Indeed, only flights that are more than three hours delayed upon arrival can be claimed for compensation.
However, don’t rush to contact the airline even if your delayed Transavia flight meets the first two conditions. There remains a third condition to fulfill: the irregularity identified (overbooking, delay, or flight cancellation) which must be the responsibility of the carrier.
Deadlines to Know for Compensation
A customer informed of the cancellation of their flight at least fourteen days before the scheduled date, or to whom Transavia offered a travel alternative similar to their initial flight, is not entitled to compensation. Keep in mind that Regulation No. 261/2004 of the European Union on air passenger rights also provides for the right to care in the event of flight delay, cancellation, or overbooking.
The regulation requires European airlines to provide refreshments, a meal, accommodation (if the flight is postponed to the next day), or transportation to the place of accommodation. Transavia must also provide access to phone calls and email services.
You automatically benefit from this right:
- after 2 hours of delay for a flight of less than 1500 km,
- after 3 hours of delay for a flight covering a distance between 1500 km and 3500 km,
- after 4 hours of delay for a long-distance flight over 3500 km.
Refund of Transavia Flight Ticket
If your Transavia flight is delayed by more than 5 hours, the customer can request a refund of their flight ticket or suggest that the company find an alternative mode of transport. In case of a flight rescheduled for the following day, the costs for accommodation and transport to the accommodation must be borne by the airline.
Don’t hesitate to contact Transavia’s customer service to learn about the terms of your accommodation. Be sure to request a written commitment from them if you need to book a hotel in your name. Finally, the statute of limitations for your claim comes into play.
You should know that you have five years to request a refund from the airline following an inconvenience. So act quickly to secure the €250 to €600 that you’re entitled to!
What Compensation Are You Entitled To?
The amount of compensation primarily depends on the distance of your flight.
| Flight Distance | Compensation Amount |
| Up to 1,500 km | 250 euros per passenger |
| Between 1,500 and 3,500 km | 400 euros per passenger |
| More than 3,500 km | 600 euros per passenger |
The Claim Procedure
Have you suffered a proven loss with Transavia? According to the criteria set by Regulation No. 261/2004 of the European Union on air passenger rights, you are entitled to compensation. Generally, you build your own claim file with the risk that Transavia will use the “trap condition” against you.
You know that all-too-familiar excuse: “You may have suffered a loss under the law, but our liability is not engaged.” Make things easier for yourself! Use our services! Indemniflight is the must-have start-up with the skills and experience required to obtain your compensation from the airline.
Transavia’s Unstoppable “Trap Condition”
Like other European airlines, Transavia often tries to dodge the application of Regulation No. 261/2004 of the European Union on air passenger rights. The Transavia service actually aims to dismiss most complaints filed by their clients. These clients, who have built their claim file on their own to seek reimbursement, are easy targets.
Facing them, the airline’s lawyers quickly confuse them with legal acrobatics. They do not hesitate to present the trap argument: “Our airline recorded a significant delay and even a flight cancellation, but Transavia’s liability is not engaged.”
Lengthy and Costly Legal Procedures
Then, the traveler quickly gets lost in concepts like extraordinary circumstances or force majeure. If the client resorts to legal action, the airline remains confident, knowing that the costs involved will be very high. The airline is very familiar with legal procedures. It knows the client will lose a few hundred euros and quickly abandon the process.
So if you are truly determined to recover your compensation, make the right decision! File your delayed flight claim with Transavia through Indemniflight.
Indemniflight, the Assurance of Receiving Your Compensation
Indemniflight is the French start-up that defends air passenger rights. To this end, we have established a winning strategy against airlines that are quick to cause you harm but reluctant to compensate you.
Indemniflight sets its team of certified experts against the Transavia claims service. Under the pressure of the law, the airline quickly acknowledges the loss and agrees to compensate you. Filing your claim against Transavia through our service is therefore a great opportunity. Our team is in contact with over a hundred airlines around the world. Its reputation and experience are well established. The customer service of every European airline is therefore forced to listen.
How to File a Claim with Indemniflight?
Filing a claim with Indemniflight takes less than three minutes on our website.
- You submit your file by filling out the form on our website.
- You also provide us with the documents needed for the proper processing of your claim file (flight number, route, weather report, aircraft technical data, reservation, e-ticket, boarding pass, etc.).
- Our teams analyze these various documents, contact Transavia, and follow up on the case.
Indemniflight’s Goal: Enforcing Your Rights to Obtain Compensation
Indemniflight starts by reminding Transavia of its obligation to comply with European law. It relies on this argument to demand your reimbursement. In the event of resistance from the airline and after formal notices, our teams do not hesitate to take the airline to court. Experts from all fields then defend your case, and Transavia is generally forced to send you your compensation.
All the steps leading up to the receipt of your compensation are handled by Indemniflight. We do not charge you any fees. However, if we obtain your compensation, we charge a 35% commission to cover our services. If we fail to recover your compensation, you pay nothing. You therefore run no risk in contacting our services. So, file your claim now on our website!
Final Tips Before Filing Your Claim
To give Indemniflight the best chance of recovering your compensation, don’t forget some useful tips in case of a delayed flight, cancellation, or denied boarding:
- Always ask the airline for the reason for the flight delay or cancellation.
- Patiently collect evidence (photos, receipts, vouchers…) that may be useful for your Transavia claim.
- Request coverage of your additional expenses in case of long delays or a cancelled flight.
- Don’t forget to collect contact details of other passengers for possible information sharing.
We hope this article has provided you with all the information you need to effectively start the claim process with Transavia. If you have any further questions or need additional assistance, don’t hesitate to contact our team of experts at Indemniflight. We’re here to help you get the compensation you are entitled to.
Learn more about a cancelled Transavia flight.
Learn more about a delayed Transavia flight.
Learn more about a Transavia refund.
Learn more about a Transavia strike.
