Contact Transavia: what are the best ways to reach the airline?
Transavia How to obtain compensation?
A subsidiary of the Air France-KLM group, Transavia strives to provide a responsive and accessible customer service. Whether you need to change a reservation, report a problem with a flight, or make a complaint, several options exist to contact Transavia quickly. Phone, email, social media…
Discover in this article all the available communication channels and the best options depending on your situation.
How to contact Transavia for non-urgent inquiries?
If your request does not require an immediate response, there are several ways to reach Transavia easily. Whether via WhatsApp, social media, or email, these options allow you to get assistance while avoiding long phone waits.
WhatsApp: a fast and convenient way
Transavia offers a messaging service via WhatsApp, ideal for asking general questions or getting flight information. This communication method usually allows you to receive a response within the day, often within just a few hours. To start a conversation, simply open WhatsApp and contact Transavia customer support directly through their official number.
Social media: for quick interactions
If you prefer a more informal exchange, you can contact Transavia via their Facebook and Instagram pages. These platforms are particularly useful for simple questions, obtaining general information, or following the latest company news.
Transavia’s community managers generally respond within a reasonable timeframe, although this channel is not recommended for complex requests requiring detailed follow-up.
Email contact: a solution suited for specific inquiries
For questions that require a more detailed response, email remains an effective option. You can send your message to contactfr@transavia.com, making sure to include all necessary information such as your booking number, your contact details, and the subject of your request.
How to contact Transavia in case of emergency?
If you are facing an urgent situation requiring immediate assistance, phone remains the most effective way to communicate with Transavia customer service. Whether for a last-minute change, a canceled flight, or a boarding issue, the airline provides several numbers.
Phone numbers for quick assistance
Transavia has several phone lines depending on your needs:
- You don’t have a booking yet? Call 08 92 05 88 88 (cost: €0.50/min) for information on flights, fares, or offered services.
- You already have a booking? Call directly at 09 72 72 00 32 (local call rate) to get specific assistance regarding your flight, whether it is a change, cancellation, or another issue related to your plane ticket.
When to contact Transavia by phone?
Customer service is available every day from 5 AM to 11 PM (Central European Time). This wide time slot allows for quick assistance, even outside regular office hours. Additionally, Transavia’s customer service offers support in several languages (English, French, Spanish, Portuguese, Italian).
If you call during peak periods (school holidays, weekends, public holidays), it is recommended to be patient or try at less busy times, such as early morning or in the evening.
Other ways to reach Transavia
Besides phone calls and digital channels, Transavia offers other options to get in touch with their customer service. Whether you want to send an official letter, file a complaint, or cancel a trip, here are the options available to you.
Contacting Transavia by mail
If you want to make an official request or complaint by postal mail, you can send your letter to the following address:
Transavia France Cœur d’Orly – Bât. Belaïa 7, avenue de l’Union 94310 Orly – France
It is recommended to send your letter by registered mail with acknowledgment of receipt to ensure tracking and proof of sending. Also, remember to include all necessary details: booking number, full contact information, and a detailed description of your request.
Claims and flight cancellations with Transavia
In case of an incident with your flight, several options are available to file a claim or cancel your plane ticket.
- By phone: For immediate assistance, contact customer service at 09 72 72 00 32 (local call rate).
- By email: Send your request to contactfr@transavia.com to receive a written response and detailed follow-up.
- Online: Log in to the “Manage your booking” section on Transavia’s official website to modify or cancel your flight independently.
Why use Indemniflight for a claim?
Although Transavia offers efficient customer service, it can be difficult to obtain full compensation in case of a flight delay, cancellation, or overbooking. That is why it is often recommended to use a specialized service like Indemniflight.
As an expert in handling airline complaints, Indemniflight supports you through every step to obtain the compensation provided by European regulations. Thanks to their expertise and knowledge of the applicable laws, their teams maximize your chances of receiving the compensation you are entitled to, without you having to manage communications with the airline.
If your flight was delayed by more than 3 hours, canceled without notice, or if you were a victim of overbooking, Indemniflight can help you claim up to €600 in compensation, with no upfront fees.
Lost, delayed, or damaged baggage with Transavia: what to do?
A baggage problem can quickly complicate a trip. Whether your suitcase is lost, delayed, or damaged, it is essential to act quickly to report the incident and receive compensation if necessary. Here are the steps to follow depending on your situation.
Lost or delayed belongings
If your suitcase does not appear on the airport carousel:
- Report it immediately to the baggage service and fill out a PIR (Property Irregularity Report) form.
- Track your case online using the PIR number.
- Wait for delivery: usually, the suitcase is found and delivered within 24 to 72 hours.
- Suitcase considered lost after 21 days? You can request compensation.
Damaged baggage
If your suitcase is damaged upon receipt:
- Declare the damage at the baggage counter and take photos.
- File a claim with Transavia within 7 days of receipt.
Need help with a claim?
In case of difficulties with Transavia, Indemniflight can help you get your compensation without complicated procedures.
Getting quick assistance from Transavia is essential for traveling with peace of mind. Whether it’s to ask a question, modify a booking, or handle an unexpected situation, the airline offers several contact methods suited to each situation. In case of an incident with a flight or baggage, it is important to act quickly to maximize your chances of compensation.
If you have trouble asserting your rights, Indemniflight is here to support you and help you receive the compensation you deserve.
We wish you an excellent trip with Transavia!
