Ryanair Claims Service: How to proceed in case of a flight issue?

Reclamation flight with Ryanair How to obtain compensation?


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Before starting the process to obtain compensation for a delayed or cancelled flight with Ryanair, it is crucial to understand the procedure to follow. This is exactly why Indemniflight exists, to assist travelers in this often complex process.

At Indemniflight, we understand the importance of time when it comes to filing a claim with Ryanair. With our established relationships with the airline, we are able to accelerate the process. Thanks to our regular contacts, your requests are handled with increased urgency, minimizing waiting times. Our dedicated team supports you every step of the way, at no cost to you.

We firmly believe in your right to claim compensation in case of inconvenience with your flight. That’s why we provide you with all the necessary information to successfully file a claim. Indemniflight tells you everything you need to know on the subject!

How to file a claim?

Have you experienced a cancelled, delayed, or overbooked flight with Ryanair? Do you want to file a claim but are unsure of how to proceed?

Don’t worry! You have the legitimate right to file such a claim, even though airlines often hesitate to compensate their customers. Instead of getting involved in tedious lawsuits and procedures, make life easier by choosing Indemniflight! Our teams are fully available to help you get a quick resolution.

Indeed, Indemniflight has set up a simplified procedure to allow you to easily file your claim with the airline. All you need to do is provide your flight issue on our site in 2 minutes.

How to file your Ryanair claim

What you should know about Ryanair

Founded in 1985 in Dublin, Ryanair was the result of a partnership between Thomas Anthony “Tony” Ryan and Liam Lonergan. The latter was the owner of the tour operator Club Travel at the time.

The airline’s headquarters are located in Swords, Ireland. Its main bases are Dublin, London-Stansted, and Charleroi Brussels-South airports. In 1994, Michael O’Leary took the helm of the company, and he is still its CEO.

A low-cost airline that keeps growing

Presented as a simple low-cost company, Ryanair has experienced a meteoric rise. Initially, it only offered one route, but today it is part of the elite club of popular and versatile airlines. Ryanair acquires about 50 new aircraft every year. These factors explain why Ryanair transported 117 million passengers in 2016.

This number has continued to grow despite the social issues and technical incidents encountered in 2017. Like most airlines, Ryanair sometimes experiences significant delays on certain flights, cancellations, or boarding denials due to overbooking.

 

 

How to Get Compensation from Ryanair?

You have several ways to contact the airline when your travel experiences disruptions.

Contacting Ryanair by Phone

You can reach the airline by phone at the following number: +33 9 70 01 98 72. Calls are charged at local rates, but additional fees may apply for calls made from mobile phones or other networks. The phone lines are open during the following hours:

  • Monday to Friday, from 9:00 AM to 8:00 PM (Central European Time)
  • Saturday, from 9:00 AM to 7:00 PM (Central European Time)
  • Sunday, from 10:00 AM to 7:00 PM (Central European Time)

Where to Write to Ryanair for a Complaint?

To contact the airline, you have the option to start an online chat directly on their website. A virtual assistant is available to assist you 24/7. You can also send a postal letter to the customer service at the following address: Customer Service Department PO Box 11451 Swords Co Dublin (Ireland)

Where to Send an Email for Ryanair Compensation?

To contact Ryanair by email, you can send a message to the following address: serviceclient@ryanair.com. Make sure to include all relevant information regarding your request or complaint for an accurate response from them. Of course, we recommend contacting the Indemniflight service for any Ryanair claims.

Indeed, the airline’s customer service is often very busy, and you might quickly become disillusioned. Moreover, carriers often cite extraordinary circumstances to avoid compensating you. So, instead of going through a lawyer, which could be costly, Indemniflight handles your case and asserts your rights.

How to Obtain Ryanair Compensation

What Does the Law Provide to Help Passengers?

Passenger complaints are based on Regulation (EC) No 261/2004 of the European Parliament and of the Council, which establishes common rules on compensation for passengers in cases of denied boarding, cancellation, or significant flight delays.

Thanks to this regulation, any Ryanair customer who experiences a delay, cancellation, or overbooking can also claim compensation from their airline. However, the law sets certain conditions for the claim to be successful.

Passenger Care

Furthermore, Article 9 of Regulation (EC) No 261/2004 provides for the right to care for air passengers in cases of delayed, canceled, or overbooked flights. This includes refreshments, a meal, phone calls, and emails. The customer is automatically entitled to care:

  • after a 2-hour delay for a short-haul flight of less than 1,500 km,
  • 3-hour delay for a medium-haul flight between 1,500 km and 3,500 km
  • and 4-hour delay for a long-haul flight of more than 3,500 km.
  • If a passenger experiences a delay of more than 5 hours, they may request a refund for their plane ticket or ask the airline to arrange an alternative means of transportation.

    Prerequisites for a Compensation Claim

    European regulations provide for two additional conditions to receive compensation:

    • the airline targeted by the claim must be of European nationality;
    • the European Union must be either the departure point or the destination of the affected flight.

    In case of a flight delay, a third condition must be met for your Ryanair claim to be valid. Specifically, the actual arrival time at the destination must exceed the scheduled arrival time by more than 3 hours. Lastly, Ryanair must be responsible for the disruption.

    Ryanair Claim Air Passenger Law

    The Amount of Compensation in Case of a Ryanair Flight Incident

    When you are the victim of a canceled, overbooked, or delayed flight, European regulations provide compensation for the inconvenience suffered. This compensation considers the duration of the delay and the distance between the two airports of your flight.

    Depending on these criteria, the amount of compensation ranges between €250 and €600 per passenger. The breakdown is as follows:

    Flight Distance Compensation per Passenger
    Less than 1,500 km €250
    Between 1,500 km and 3,500 km €400
    More than 3,500 km €600

    Some Tips If You’re a Victim of a Flight Cancellation or Delay

    If your flight is postponed to the next day, you are entitled to accommodation and transportation from the airport to your place of lodging. Do not hesitate to contact Ryanair to discuss this. Above all, make sure to get written confirmation from Ryanair if the hotel reservation is made in your name.

    Don’t forget to collect all evidence in case of a delay, cancellation, or overbooking of your flight. Take photos, collect and keep receipts or vouchers. These pieces of evidence will be useful when filing your Ryanair claim. Lastly, ask Ryanair staff to explain the reason for the delay or cancellation of your flight.

    When is Compensation Not Payable?

    No compensation is awarded for a flight delayed by less than 3 hours. Moreover, you are not entitled to compensation if Ryanair informed you of the flight cancellation at least 14 days before departure. Additionally, you are not eligible for compensation if the airline offers you an alternative such as another flight on the same route with a similar schedule.

    Filing a Claim: A Real Obstacle Course

    Indeed, the law states that any air passenger who suffers proven damage can submit a claim form to receive compensation from the airline.

    However, in practice, making such a claim is often a lengthy and sometimes costly process. Most airlines dispute the validity of the law. As a result, passengers often find themselves overwhelmed by the complexity of the process (writing a letter, making endless phone calls) or by the technical nature of the arguments. Sometimes, to prove Ryanair’s responsibility, the passenger must even hire a specialized lawyer.

    In such cases, the costs may quickly exceed the amount of compensation. Furthermore, Ryanair can reject your claim by citing extraordinary circumstances. It will base its refusal on Regulation (EC) No. 261/2004, which you may struggle to challenge without professional assistance.

    This all requires considerable resources. In fact, these difficulties lead many air passengers to give up. Don’t abandon your case without trying the always-winning solution: Indemniflight!

    Ryanair claim flight cancellation or delay

    Indemniflight’s Role in Supporting Air Passengers

    Indemniflight helps you recover your compensation from the airline after suffering flight-related inconvenience.

    Avoid Lengthy, Complex, and Unsuccessful Procedures

    Our teams assist you in simplifying the process. The only thing you need to do is decide to let us handle your claim. Thanks to our information system, we quickly verify your eligibility in just a few clicks and inform you of the compensation amount you’re entitled to. Then, our experts begin the process of recovering your compensation.

    The Steps in the Claim Process

    Our experts handle all steps and negotiations professionally to secure your compensation. The process consists of 5 steps:

    • Check your eligibility and submit your file.
    • In-depth review and preparation of your case.
    • Amicable correspondence with Ryanair.
    • If Ryanair unjustifiably refuses to pay compensation despite the evidence provided, Indemniflight initiates legal proceedings.
    • Finally, the last step is for you to receive your compensation.

    Upholding Your Rights Is Our Priority!

    Indemniflight’s services are provided free of charge, and we cover all procedural costs. Our legal experts defend your case with determination, even in court if necessary. If your claim is successful, Indemniflight charges a 35% commission. This fee is used to remunerate the experts who handled your case. In the event of failure, you are not charged anything.

    Submit your claim now! In most cases, Indemniflight succeeds in recovering your compensation. We work daily with hundreds of airlines around the world. Our reputation and expertise compel airlines to comply with the law and compensate passengers. With Indemniflight, you can be confident that your Ryanair claim will be successful!

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