How to contact Air France?
Air France How to obtain compensation?
A cancelled flight, an unexpected delay, lost luggage or simply a question about a booking? Whatever your situation, it is essential to be able to contact Air France quickly to get an effective solution.
The French airline provides several contact methods to assist you before, during, and after your trip. Discover all available options to contact the Air France KLM Group airline and get the help you need, no matter which country you are in.
Contacting Air France: the different options
Perhaps you have lost your luggage and are looking for a way to file a claim? Do you simply want to contact Air France to get more information related to a flight booking? Do you want to speak with an advisor to request compensation or a refund following a flight delay?
To ensure a smooth and stress-free experience for its passengers, the airline offers several options to get in touch with one of their agents.
Contacting Air France by phone
To better meet customer expectations, the French airline offers a phone information service. This is a quick way to contact one of their advisors. Here are the numbers to call depending on your location or need:
General customer service
- 3654 (€0.35 incl. VAT/min + call charge) from mainland France.
- +33 9 69 39 36 54 Air France Service Line, Monday to Sunday, from 8 a.m. to 10 p.m.
- +33 8 92 70 26 54 for customers calling from abroad.
These numbers allow you to contact the airline for any questions about a booking, a flight change, or any other request regarding a plane ticket.
Other useful phone numbers
- 118 707 (only from mainland France): connection to Air France customer service.
- +33 9 69 39 02 15 (non-premium rate), available 7 days a week from 6:30 a.m. to 10 p.m.
- 32 72 (€0.35 incl. VAT/min), available 24/7 from mainland France.
- 08 25 86 48 64 (€0.12 incl. VAT/min): service for overseas France.
Air France also provides specific services for certain particular requests:
- +33 1 57 32 49 47: number for hotel partners, available 7 days a week from 7 a.m. to 10 p.m.
- 09 69 36 72 77 (local call rate) or fax: 04 93 18 53 50 (from mainland France): assistance for passengers with reduced mobility via the Saphir service (Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 6 p.m.).
Contact Air France for a claim or a refund
In case of a delay, flight cancellation, staff strike, overbooking, or lost baggage, you can contact customer service to request a refund or compensation.
- Number to call: +33 9 69 39 02 15 (local call rate).
- You can also submit your request via the airline’s official website.
If you wish to make a claim for lost or damaged luggage, contact the baggage service directly on the website or through the help center.
Other ways to contact Air France
In addition to phone support, it is possible to contact Air France via their website or by mail to get information about your trip departing from or arriving in France.
Online
Visit the Air France website at the following address: ➡ Official Air France website
There, you can access the airline’s support and make your requests online.
By mail
If you wish to send a postal letter, here is the address of Air France’s headquarters:
45, rue de Paris
95747 Roissy CDG Cedex
France
Submit a request via social media
Air France is also reachable through its social media platforms, offering a fast and convenient solution to get assistance. Wherever you are, whether departing from or arriving in France, the support service is available at any time through various messaging platforms.
You can get help directly via:
- Messenger
- Apple Messages
These channels allow you to get quick answers to your questions regarding a booking, a delayed Air France flight, lost luggage, or any other topic. You can find all official Air France information in the “Follow us” section on their website.
In general, contacting the airline Air France is easy thanks to the many methods made available by the company. Whether you have a question about a flight, a booking, a refund, or lost luggage, you can use the phone, the website, or send a letter.
With the Air France KLM Group, the airline aims to offer an efficient customer service to meet all your expectations and ensure an optimal travel experience.
