Filing a Claim with Air France: The Complete Guide

If you’re here, it’s probably because you’ve encountered an issue with a flight from Air France, one of the most reputable airlines in the world. Don’t worry, you’re in the right place to get all the necessary information to assert your rights and claim compensation.

Making a claim with Air France may seem tedious and complex, but with our comprehensive guide, you’ll be supported step-by-step through this process, allowing you to claim compensation with peace of mind. At Indemniflight, we understand that delays or flight cancellations can cause inconvenience and disrupt your travel plans.

That’s why we’re here to help you get the refund you’re entitled to. Whether you’re traveling for business or leisure, it’s essential to know your rights and how to assert them. In this guide, we’ll cover in detail:

• The steps to take to make a claim with Air France
• The necessary information to submit your claim
• The deadlines to meet and documents to provide when making a claim

We’ll provide you with all the essential information to maximize your chances of success!

Air France Customer Service Overview

Air France was established on October 7, 1933. The company remains the leading French airline. Moreover, the company’s strength has continually grown since its merger with the Dutch group KLM, forming the world-renowned Air France KLM Group. In addition, the company has numerous activities such as passenger and cargo transport, as well as aircraft maintenance and all aspects related to aircraft servicing.

An Airline Present in Many Airports

Air France is present in all French airports as well as in a multitude of airports abroad. It gives its passengers the opportunity to earn miles through a Flying Blue Ivory, Silver, Gold, or Flying Blue Platinum account. Although it is one of the largest airlines in the world, it ranks 70th in terms of punctuality alone. This position is more than enough to generate a large number of Air France claims.

Although it is an expert in the field, Air France is one of the many airlines where flights are delayed or regularly canceled. Air France ranks 12th in our latest ranking with an average score of 7.92 out of 10, but many of its customers file claims. Looking at reviews about Air France on the Roissy-CDG (Charles De Gaulle) airport website, you can clearly see the significant number of issues.

Contacting Air France: A Customer Service Often Overloaded

Air France claims are increasing, and the results are not always conclusive. Often, users desperately search for how to make an Air France claim. They search online for queries like “Air France claim letter model flight delayed,” “Air France claim template flight cancellation,” or even “Air France claim“.

When users try to contact Air France customer service by phone, it’s not an easy task. Indeed, Air France’s claims service being overloaded, it is difficult for users to receive their compensation. The Air France claim remains pending for a period, and you must fight for several days, weeks, or months to be heard by the Air France customer service.

Finally, it’s not uncommon to receive no response from Air France’s claims service. Don’t know how to proceed? Indemniflight is here to help you with your Air France claim to obtain compensation.

What to do in the case of canceled or delayed flights?

Air France flight delays or cancellations are unfortunately quite common. This practice also occurs across all airlines.

Contacting Indemniflight Services

Indemniflight is here to ensure that passengers don’t reduce their trip to bad news, such as a canceled or delayed flight. Our teams handle all the steps with Air France in the event of a claim. To do so, all you need to do is submit your claim on our website instead of directly contacting Air France’s customer service. The actions to be taken are often long and yield no concrete results.

That’s why our team takes care of everything to get results in the shortest time possible. It’s clear that a large number of passengers do not assert their rights enough, as they are not well aware of them. This is why our specialized lawyers assist you with your claim. We also take care of the entire documentation process at no cost.

With all the information you provide, we carry out a thorough analysis, and our expertise helps streamline this long and complicated procedure.

A European Regulation Defines Passenger Rights

In 2004, the European Regulation (EC) No. 261/2004 was enacted to protect air passengers. It sets the rules for compensation and assistance for travelers in the case of delayed, canceled flights, or denied boarding.

This legislation is still not widely known, and far too few passengers are aware of their rights. Moreover, it is important to note that this is European regulation. Therefore, if you are eligible for compensation, your flight must have been operated by a European airline. Regarding the flight’s route, it must be:

• Within the European Union
• From outside to inside the EU
• From inside to outside the European Union

Your Air France flight is canceled or delayed? You may be eligible for compensation for this inconvenience!

Criteria to Meet to Receive Air France Compensation

If the departure or arrival of your journey occurs in an EU country, all flights operated by European airlines are subject to a common European regulation.

Compensation is always possible for those who have encountered issues with their flight. The airline is required to inform you of the flight cancellation 14 days before the scheduled departure. If Air France exceeds this deadline, it must compensate you financially and/or offer an alternative.

Furthermore, different reasons allow airlines not to compensate their passengers. For this exemption request to be valid, it must be due to an external event, meaning it is not a problem within the airline itself. Below are some examples for which the airline may be penalized and which allow for possible compensation:

• Technical issue
• Airline strike.

Reasons You Cannot Claim Compensation Even in the Case of a Delayed or Canceled Flight

The airline reserves the right not to compensate you in the case of extraordinary circumstances. These are unforeseen events that the airline cannot avoid, and that are not its responsibility, such as:

• Exceptional weather conditions (snowstorm, hurricane, etc.).
• Air traffic controller strikes
• Exceptional events

Additionally, if changes are made by the carrier to the flight schedule up to 14 days before the flight’s departure, the airline is not required to compensate passengers. If these criteria are not met, compensation for a delayed or canceled flight may be due.

Were you affected by a delayed or canceled flight with Air France? Unsure about the reason for the cancellation? Don’t worry, you can submit your claim through our form to claim your compensation.

How to File a Claim for a Delayed or Canceled Air France Flight: What Are Your Options?

There are various ways to file a claim with Air France. You can contact customer service directly, or you can turn to Indemniflight, a company specializing in passenger compensation.

Contacting Air France Customer Service in Case of a Problem

When filing a claim directly with the airline, you will face several challenges. Indeed, the steps will be administratively burdensome, long, costly, and they will have to be done by you. You will waste a lot of time and money without the certainty of receiving compensation from Air France.

Using Indemniflight allows you to offload the entire administrative process, without cutting into your free time. Statistically, you have a higher chance of being compensated by using our qualified personnel.

Why Use Indemniflight’s Services as an Air France Passenger?

Our expert team in European regulation can handle your claim with Air France. We regularly succeed in obtaining compensation from various airlines. With our easy-to-use service, you can submit your claim on our site in just a few clicks. All we ask is that you provide us with the necessary information and authorize us to represent you before Air France to start the process.

You will find your compensation rights here, with flat amounts ranging from 250, 400, and 600€ per passenger, depending on the flight distance.

Here are the possible compensation amounts depending on the different cases:

Our service is commitment-free. If no compensation is possible, you will not have to pay any fees. However, if we secure compensation for you, a 35% VAT-inclusive commission will be deducted from the amount received as compensation.

Why do we charge a commission in case of success?

It is important to know that handling a case is not free for our teams. Our legal experts review the cases you send us. They will then prepare the claim file with you and follow up on the progress of the case. They will carry out all the necessary steps. The commission charged will cover all the costs related to processing your case. The company’s response time is the main factor influencing the processing time of the case.

The receipt of your compensation for delay or cancellation typically takes an average of 3 months. A problematic case may not be settled amicably with the airlines. In such cases, we offer the intervention of a specialized transport lawyer. They will take over your case with no additional fees. Our team will keep you informed of the progress in real time.

So, don’t wait any longer to share your situation with us. We will be happy to assist you!