Delayed flight compensation Air France: what are your rights?

You carefully planned your trip, you are ready to go, but an unexpected event comes to disrupt your plans: your Air France flight is delayed. You want to know if you can get reimbursed? Good news: as an air passenger, you have rights defined by European legislation. You are likely eligible for compensation.

At Indemniflight, we understand how frustrating these situations can be. That’s why we strive to provide you with all the necessary information so you can claim your compensation with peace of mind:

• What European regulations say
• The steps to follow and the conditions to meet to receive compensation
• Our tips for obtaining your compensation

So don’t let a delay ruin your travel experience! Trust Indemniflight to guide you towards a quick and fair solution to obtain compensation.

How to Obtain Compensation for a Delayed Flight with Air France?

The number of planes flying worldwide is constantly increasing. So are the delays and cancellations. These situations are often caused by different factors that affect the airline or the airport as a whole. Indemniflight was created to help the many passengers who suffer from flight delays or cancellations to receive compensation.

What the Regulations Say

As an air passenger, you are protected by European regulation, which outlines the rights in case of flight cancellation or delay. The carrier is obliged to provide clear information on the reasons for the delay or cancellation and to offer appropriate assistance.

The Air France Company

Air France, founded on October 7, 1933, is the leading French airline. The company encompasses various activities in passenger transport, cargo, and aircraft maintenance. It is present in all airports in France as well as in many countries abroad. Additionally, it offers passengers the opportunity to earn miles through a Flying Blue account, allowing them to reduce the cost of future trips.

Air France also provides solutions for managing baggage in case of delays or cancellations. However, the procedures may vary depending on the destination, particularly for flights departing from Paris or other European hubs.

But despite its reputation, the French company is unfortunately one of many airlines where delays and flight cancellations are common. According to our overall ranking, it is in 12th place, with an average score of 7.92 out of 10. Regarding punctuality, it ranks 70th. In fact, Air France claims continue to rise. Internet users often search for queries such as “Air France delayed flight claim letter template” or “cancellation flight claim template.”

Most of the time, these searches and information collections lead to a simple, inconclusive call to customer service. Indeed, Air France’s customer service is overloaded, making it increasingly difficult to obtain compensation in case of a problem.

This is why we created Indemniflight. We help you make your voice heard and do everything we can to ensure you receive compensation from the airline. We fight to enforce your rights as air passengers.

What Air France Offers in Case of a Delayed Flight

In case of delay, the airline offers certain benefits to affected passengers, including free services. These are designed to help customers wait comfortably, without bothering the airline. However, customers often are unaware of these services. Indeed, the airline doesn’t always provide this information.

The French company also has compensation procedures. These, like the benefits, are rarely known to the general public. These compensations help to compensate passengers who have suffered from a flight delay. If the flight is delayed, the carrier must also provide assistance, including catering and, if necessary, accommodation for affected passengers. These measures apply to both short and long international flights.

The amount of compensation depends on the distance between the departure airport and the arrival airport. However, the compensation will not be provided directly at the airport and must be requested from the after-sales service. These services are overbooked, and there is a low chance you will be able to contact the company. The process quickly becomes long and complex to receive compensation.

Not sure what to do anymore? Indemniflight helps you make your claim to Air France. With our services, you can assert your rights and benefit from strong support to obtain your compensation.

Indemniflight assists you when you are a victim of a disrupted flight

Flight delays or Air France flight cancellations are very common, and they can happen with any airline. Indemniflight fights every day so that passengers are not left disappointed during their trip. Our teams handle all procedures with airlines to help you get compensation.

As the formalities are long and complex, we do everything we can to assert your rights as passengers. Our teams take care of the entire process without any additional costs. By providing us with all the necessary information, an expert evaluation by our team will help shorten the processing time of your file and ensure you receive compensation as quickly as possible. So don’t hesitate , go through Indemniflight!

What to do in case of a delayed Air France flight

We provide you with some practical advice. Before leaving the airport, make sure that all your luggage has been properly checked in and keep your boarding documents. If the carrier refuses to assist, demand a written statement explaining the reason.

Keep a copy of all your documents

Documents such as the boarding pass, reservation confirmation, e-ticket, delay certificate, or others should be kept. Also, keep all receipts for expenses incurred, such as taxi fares, meals, drinks, etc.

Don’t forget to record your flight data

Make sure to write down your flight number and the departure and arrival times. Note on paper or another medium the duration of the delay, as well as the final departure and arrival times.

Ask for the reason for the delay in order to justify your compensation claim

You can ask the airline staff. On your side, check the weather conditions. If the same airline has other flights, see if those are also delayed.

Check the amount of compensation with our calculator and then submit your file

On our platform, enter your flight number and the date of the flight to find out the amount of compensation you might be eligible for due to an Air France flight delay. Don’t forget to submit your file online at the same time with just 3 clicks.

How can you claim your compensation?

Did you experience a delayed flight with the French airline? Assert your rights by requesting compensation. For this, you have two options. First, you can make a claim for reimbursement directly with the airline. However, you should be aware of the difficulty of reaching customer service and the low chances of success.

One solution is to call on Indemniflight, who will handle your case and take care of the necessary administrative and legal procedures. Our goal is to win the case for our clients with the help of our lawyers specializing in transport law. We assist you in asserting your rights to their full value.

The conditions to obtain your compensation

First, it is important to know that there is European law to protect consumers who are victims of delays, cancellations, or overbooking on a flight. In fact, in 2004, the European Union legislated on this matter to clarify the rights and duties of passengers and airlines in the aforementioned cases. Thus, Regulation (EC) No. 261/2004 establishes common rules to prevent disputes between the two parties.

The amount of compensation can be influenced by the flight distance, as well as the duration of the delay. Moreover, if the carrier proves that the cancellation or delay is due to an exceptional reason, such as strikes or extreme weather conditions, it may be exempt from liability.

The text states that if the flight is delayed for more than 3 hours, air passengers are entitled to a fixed compensation, regardless of the ticket price. The amount is calculated based on the distance traveled. However, it is not possible to request a refund. To find out exactly how much you can claim, we invite you to visit our calculator.

Given that the regulation is European, your journey must be at least originating from or heading to a European country. Indeed, this is a sine qua non condition for European aviation law to apply.

The delayed flight must meet a list of criteria

It is important to understand that your rights apply only under certain conditions. For example, the delay must be attributable to the airline, and not due to extraordinary circumstances such as extreme weather conditions, airport staff strikes, or force majeure. If it is not an issue within the airline but external to it, then the compensation claim is not valid.

Reasons that authorize financial compensation and are punishable for the airline

• Technical issue
• Airline strike

Reasons for which you cannot claim compensation even in case of delay or cancellation of your flight

If the flight is affected by extraordinary circumstances, the airline is not required to compensate you.

• Weather conditions (snowstorm, hurricane…)
• Air traffic controller strikes
• Extraordinary events (political instability, unforeseen failures that may affect the safety of the aircraft…)

Additionally, the airline is not required to compensate passengers if flight changes were communicated at least 14 days before departure.

Our recommendations in case of a delayed Air France flight

We give you some tips to optimize your chances of receiving financial compensation.

First, you should know that if you decide not to take your flight, you are also waiving compensation. For example, if the flight is delayed and you choose to buy another ticket with a different airline to arrive faster at your destination, you give up any rights related to your travel with the French airline.

We therefore recommend leaving it to the French airline to respect the transport contract you established with them. Then, please keep your boarding passes and all documents related to your trip! This will prevent further issues when claiming compensation. It will also make it easier for Air France’s services to find your file and handle your claim more effectively.

Finally, it is always a good idea to request a delay certificate from Air France. This way, the airline cannot deny issues related to the flight, making it easier to receive compensation. If the airline refuses compensation, don’t hesitate to seek legal assistance from specialized organizations. These steps can be particularly useful for flights cancelled or delayed from Paris, where traffic is heavy.

How can you easily obtain this compensation?

It is never easy to initiate compensation claims. Airlines often try to avoid compensation by citing missing documents or not answering your calls… That’s why, at Indemniflight, we offer to handle the entire procedure for you. Your case will be prepared and processed by our experts.

We are experienced in dealing with airlines and will do our utmost to ensure you are compensated. If not, we will explain why your claim cannot succeed. The process is completely free with us. We only charge a 35% commission on the compensation we successfully obtain, including tax.

Why do we take a commission on compensation?

The management of a case with Indemniflight is free of charge. We only take a commission when we successfully obtain compensation for an Air France flight delay. Our legal experts review the files you send us, then build the claim case with you against the airline. They track the progress of each file and carry out all the necessary steps.

The commission we charge covers all the expenses related to processing your case. Our commission includes handling the procedures, whether it concerns delayed flights, cancellations, or other unforeseen situations such as damaged or lost luggage. This approach ensures each passenger receives personalized and efficient handling.

Furthermore, it is important to know that the airline’s response time is the factor that most influences the processing time of the case. On average, compensation is received within 3 months. A case that poses problems may not be settled amicably with the airlines.

At that point, the intervention of a specialized transport law lawyer is offered. They will take charge of your case without any additional fees. It is only when you receive your compensation that we charge a 35% commission, including tax. This commission serves as compensation for managing your case.

Useful information on compensation

A “delayed flight” refers to when the departure or arrival time is shifted. As with all airlines, compensation is conditional according to European regulations:

• the flight delay duration exceeds 2 hours
• the cause of the delay is due to the airline’s internal organization.

If either of these two conditions is confirmed, compensation will be issued in the form of a check. If applicable, the total amount of compensation will be transferred to your bank account. To be eligible for this financial compensation, it is essential to file a claim with the airline. For this, you must contact the customer service department. The compensation from Air France that you are entitled to depends on the flight distance:

• for flights up to 1500 km, the amount is 250 €
• if the distance exceeds 3500 km and the delay is over 4 hours, compensation can go up to 600 €.

European Regulation no. 261/2004 stipulates that airlines must also cover the following elements:

• meals, depending on the waiting time caused by the delay
• two phone calls of 5 minutes each
• two emails or two faxes.

When a scheduled flight is delayed or cancelled, the European Union requires the carrier to provide immediate assistance to passengers. This can include meals, drinks, and sometimes specific services for luggage.

So, don’t wait any longer to present your case to us. In the event of a delayed flight with Air France, you now know who to turn to!