What are the available ways to contact the airline Wizz Air?

You have booked a flight with Wizz Air and need assistance? Whether it’s a question about your booking, a flight change, lost baggage, or a compensation claim after a delay or cancellation, it’s essential to know how to contact Wizz Air quickly.

The Hungarian low-cost airline offers several communication channels to meet your needs: phone numbers, online forms, specific emails, postal address, and social media.

In this article, we guide you step-by-step on how to reach Wizz Air customer service, and also explain how to easily claim compensation with Indemniflight if your flight was disrupted.

How to contact Wizz Air by phone?

Contacting Wizz Air customer service by phone is often the fastest way to get immediate answers, especially for urgent needs (flight changes, booking issues, lost baggage, etc.). The airline provides several numbers depending on the nature of your request and your location.

General Wizz Air contact for flight booking

The 08 99 86 07 29 number allows you to book a Wizz Air flight, inquire about schedules, fares, or available destinations. This service is charged at €0.80 per minute, in addition to the standard call cost according to your phone operator. Advisors are available Monday to Friday, from 9 am to 6 pm, excluding public holidays.

It is important to note that if you call from a mobile phone, the total call cost may be significantly higher due to surcharges by some operators. It is therefore preferable to call from a landline when possible.

Customer support in French

The number 01 70 70 08 52 is dedicated to passengers who wish to be assisted by a French-speaking advisor. This is especially helpful if you do not speak English well or prefer to communicate in your native language. This service can help you with:

• Modifying or canceling a reservation,
• Asking questions about onboard services,
• Getting information on baggage policies.

The service is available Monday to Friday, from 9 am to 6 pm, at the cost of a local call with no additional surcharge.

Assistance for existing bookings

If you have already booked a Wizz Air ticket and want additional information, modify your booking, or add services (such as extra baggage or seat selection), you can contact 04 26 83 73 04.

This service is offered at the cost of a local call, according to your operator’s rates. It is usually less busy than the general lines, which can help reduce your waiting time significantly.

Tips for Calling Wizz Air at the Right Time

To avoid long wait times on the phone, it’s best to carefully choose when you contact Wizz Air customer service. The most favorable time slot is in the morning, between 9 AM and 10 AM, when call volumes are moderate. Similarly, calls made midweek, especially on days like Tuesday or Wednesday, are more likely to be answered quickly.

Conversely, certain periods are known to be particularly busy. It is recommended to avoid Monday mornings, when call volumes are generally very high, as well as Friday afternoons. The days before public holidays should also be avoided if you want a quick response.

If your request is not urgent, you might consider using an online contact form or sending an email. These methods, besides being more economical, allow you to keep a written record of your communications with the airline.

Contacting Wizz Air Online

If you prefer to avoid phone calls or your request is not urgent, there are several online contact options available to reach Wizz Air customer service.

These channels allow passengers to inquire, report an issue, or submit an official request while keeping a written record of all communications. This is particularly useful in cases of disputes, Wizz Air claims, or follow-ups on a file.

Contacting Wizz Air via Email

Wizz Air has two specific email addresses. The first is intended for passengers with disabilities or those needing special assistance. You can write to Wizz Air at the following email: specialassistance@wizzair.com.

This service is reserved for requests related to personalized assistance for people with reduced mobility or those requiring special support during their travel. In your message, be sure to include your booking information, the type of assistance needed, and any relevant details (wheelchair use, medical accompaniment, etc.) to facilitate processing your request.

The second address, communications@wizzair.com, is exclusively for press professionals. It is not intended for commercial inquiries, complaints, or passenger questions.

Wizz Air Online Contact Form

Wizz Air offers an online contact form directly available on its official website, accessible from the “Contact” section or under “Claims and Requests.” This tool is user-friendly and allows you to submit various types of requests, whether you are preparing for your trip or have already returned.

Here are some examples of requests you can submit as a passenger using this form:

• A claim following a delayed, cancelled, or overbooked flight,
• A refund request in case of a change of plans or cancellation on your part,
• A Wizz Air claim for damaged, lost, or delayed baggage,
• A Wizz Air compensation request under the European Regulation (EC) No. 261/2004,
• A question about the general terms of sale, onboard services, or applied fees.

When filling out this form, be sure to accurately provide your booking reference number, contact details, the relevant flight information, and a complete description of your issue. Once your request is submitted, Wizz Air customer service commits to responding within 30 days. You will receive an acknowledgment email.

Contacting Wizz Air via Social Media

Wizz Air is also active on major social media platforms, offering a convenient way to quickly reach an agent or get simple answers to your questions. You can submit your request via:

• The official Wizz Air Facebook page by sending a private message via Messenger,
• The official X account (formerly Twitter) (@wizzair), by mentioning the airline in a tweet or sending a direct message,
• The Wizz Air Instagram account, generally better suited for general or promotional interactions than for claims.

To maximize your chances of a quick response on social media, it is important to structure your message clearly and concisely. Start by providing your flight or booking number, which will help the Wizz Air team easily locate your file.

Next, mention the exact date of your trip, a crucial detail to contextualize your request. Finally, clearly specify the reason for your message, whether it is a complaint, a simple information request, or a need for specific assistance.

Sending a Postal Letter to Wizz Air

Even in the digital age, it is sometimes necessary or preferable to send a postal letter, especially in the case of a complex dispute or if you want to create an official file with supporting evidence. Wizz Air has a postal address where you can send your comments or complaints.

Wizz Air Customer Service Address

For any written correspondence, you can send your letter to:

Wizz Air Hungary Ltd. Laurus Offices Building B Kőér utca 2/A, H-1103 Budapest, Hungary

This address corresponds to the airline’s headquarters. It is used for written requests of an administrative, commercial, or legal nature, including formal complaints from passengers regarding a cancelled, delayed, overbooked Wizz Air flight, or any other inconvenience encountered with the airline’s services.

To ensure your Wizz Air complaint is handled efficiently, make sure to structure your letter well. Begin by clearly stating the purpose of your letter, indicating whether it is a complaint, a refund request, or an issue related to a flight.

Include your full contact details: first and last name, postal address, email address, and phone number. Also, remember to include the relevant flight number, travel date, and booking reference to help the customer service identify your file.

It is strongly recommended to send your letter by registered mail with acknowledgment of receipt, to keep proof of your sending and of the airline’s receipt. Also keep a copy of all documents sent (boarding pass, receipts, tickets, photos, email exchanges, etc.), as they may be useful in case of litigation or mediation.

How to Obtain Compensation with Indemniflight?

If you have experienced a delayed, cancelled flight or denied boarding with Wizz Air, you may be entitled to compensation up to €600, under European Regulation (EC) No. 261/2004 which protects air passengers.

Although you can make this claim yourself, it is often preferable to use a specialized service like Indemniflight, which handles all steps on your behalf, with no financial risk to you.

Why use Indemniflight?

Using Indemniflight offers several concrete benefits. First, you benefit from the legal expertise of a team specialized in air travel disputes. Their knowledge of the legal framework and case law maximizes your chances of receiving compensation, even when the airline tries to refuse.

Next, the process is fully simplified. You only need to fill out a short online form, and the Indemniflight team takes care of all administrative tasks: case analysis, communication with Wizz Air, follow-ups, and if necessary, legal action.

You pay nothing if the claim fails. Indemniflight’s model is success-based: if you win, a commission is deducted from the amount recovered; if you lose, you owe nothing. It is therefore a risk-free solution, ideal if you don’t want to waste time or energy.

Steps to File a Claim with Indemniflight

Filing a Wizz Air claim with Indemniflight is very simple. Just go to the official website and complete the claim form available in a few clicks. At this stage, you will need to prepare some key documents: your flight number, the date of the concerned trip, your boarding pass or booking confirmation, as well as any proof of delay or cancellation (such as a notification from the airline or a screenshot).

Once the file is submitted, processing can take from a few weeks to several months, depending on the complexity of the case and the responsiveness of the airline. Indemniflight will keep you informed at every step by email, and you can track the progress of your claim from your client area.

Contacting Wizz Air for any questions or claims can sometimes seem complex, but with the right tools and information, it becomes a much simpler process. Whether by phone, email, online form, or social media, several options are available to passengers to assert their rights and get the necessary assistance.

However, if you have experienced a delay, a cancellation, or a denied boarding, don’t waste time and call on Indemniflight. Thanks to our expertise and risk-free services, you can maximize your chances of receiving fast and fair compensation, while freeing yourself from administrative hassles.

So don’t wait any longer! If you are entitled to Wizz Air compensation, assert your rights easily and contact Indemniflight now to start your claim.