How to file a claim with Wizz Air: your simplified steps

You had everything planned for your trip with Wizz Air, but nothing went as expected at the airport: last-minute flight cancellation, significant delay, or denied boarding… These situations are not only frustrating but also eligible for a Wizz Air claim under European regulations.

As a passenger, you have clearly defined rights. And in many cases, you can receive up to €600 in compensation for your trip.

In this guide, we explain how to make a simple and effective claim with the airline Wizz Air, step by step. Don’t let your misadventure go unanswered: assert your rights and claim what is owed to you. Ready to get started?

What are your rights in case of cancellation or delay of a Wizz Air flight?

A delayed Wizz Air flight, canceled or overbooked can turn a well-planned trip into a real ordeal. Fatigue, stress, uncertainty… These inconveniences are common, but that doesn’t mean you have to endure them without reacting. If your flight was disrupted, you can (and should) file a claim to get compensation.

Indeed, European law protects air passengers in such situations. After a flight incident, once the emotion has settled, it is essential to take action. Your lost time at the airport can be compensated, but to do so, you need to know your rights and follow the correct procedure.

The law protects you in case of flight problems

Since 2004, the European Regulation (EC) No 261/2004 governs the rights of air passengers. It applies to all flights departing from the EU, including those operated by Wizz Air, even if the airline is based outside the EU. This regulation notably provides for financial compensation in case of flight cancellation, significant delay, or overbooking.

What assistance must Wizz Air provide you?

The law requires airlines, including Wizz Air, to offer immediate assistance at the airport depending on the length of the delay and travel circumstances:

• Delay or cancellation over 2 hours: Wizz Air must provide you with meals, drinks, and the opportunity to make two calls, emails, or faxes.
• Flight postponed to the next day: you are entitled to one night’s hotel stay, as well as transport between the airport and accommodation.
• Denied boarding due to overbooking: the same rules apply (refreshments, meals, communication, hotel, transport).

If Wizz Air did not respect these obligations and you had to incur expenses (meals, hotel, transport…), these costs are refundable within reasonable limits. Keep all your receipts carefully (invoices, tickets) to include with your claim.

And if the delay exceeds 3 hours, you can even refuse the flight and request a full refund of your ticket. If you decide to travel anyway, additional compensation may be granted once you arrive at your destination.

What compensation for a canceled or delayed Wizz Air flight?

The compensation you may be entitled to from Wizz Air does not depend on the price of your ticket, but on the flight distance and the length of the delay upon arrival. Here are the amounts provided by the legislation:

• €250 for flights under 1,500 km;
• €400 for flights between 1,500 km and 3,500 km;
• €400 also for flights over 1,500 km within the EU;
• €600 for flights over 3,500 km outside the EU.

In very specific cases, Wizz Air can reduce the compensation by 50%, especially if it offers you a replacement flight with a small time difference. The regulation states that this compensation must be paid in cash, bank transfer, check, or any other payment method agreed with the passenger.

However, beware: the airline may refuse to pay compensation if it proves the flight was disrupted due to extraordinary circumstances (weather, air traffic control strikes, political instability, etc.). But refusals can sometimes be abusive: that’s why we recommend entrusting your claim to experts who will defend your rights effectively.

What are the conditions to qualify for compensation with Wizz Air?

Before starting a claim with the airline Wizz Air, it is important to verify if your situation falls within the scope of European legislation. Indeed, Regulation (EC) No. 261/2004 applies only in certain specific cases. Here are the criteria to meet for your compensation request:

• The Wizz Air flight departed from an airport located in the EU, regardless of the destination country or airline nationality.
• The flight arrived in an EU country from a non-EU country, provided it was operated by an airline based in the European Union, which is the case for Wizz Air, headquartered in Hungary.
• You have not already been compensated or covered for this same incident by another national legislation outside the EU.

In other words, if your Wizz Air flight is connected to European airspace, your rights are covered. Note: you have a 5-year period from the date of your flight to file a claim. After this period, it will be too late to request compensation, even if you meet all the conditions.

What documents are necessary to file a claim?

If your Wizz Air flight meets the eligibility criteria, you can start a compensation request. For it to be accepted and processed quickly, it is essential to provide the right supporting documents. Here are the documents to prepare:

• A copy of your boarding pass, or if unavailable, the baggage tag.
• Your electronic ticket or the booking confirmation sent by the airline.
• A valid form of identification (passport or identity card).

These documents allow the airline (or our experts if you use our service) to verify your presence on the relevant flight and process your claim more efficiently. The more complete your file is, the higher your chances of quickly obtaining compensation from Wizz Air.

How to submit your claim to the airline Wizz Air?

You experienced a delay, cancellation, or overbooking on your flight and want to receive compensation? Of course, you can send your request directly to the airline, but this process is often long, complex, and full of obstacles. The fastest and most effective way to avoid wasting hours is to entrust your claim to specialists like Indemniflight.

Make your compensation claim with Indemniflight

Thanks to Indemniflight, you can submit your claim online in just a few clicks, simply and 100% free of charge. Our team then takes over and handles all procedures on your behalf, from eligibility verification to compensation recovery, even in case of disputes with the airline.

At Indemniflight, our model is simple and transparent: you only pay if you are compensated. If your claim succeeds, we deduct a 35% VAT-inclusive commission on the amount received, covering all our legal support, follow-ups with Wizz Air, and, if necessary, legal actions.

However, if the procedure fails or no compensation is obtained, you will not pay anything. No hidden fees, no financial commitment: you take no risk by entrusting your case to us. We are here to help. It is a risk-free and no upfront cost service: no compensation, no commission.

Filing a claim via Wizz Air customer service

Wizz Air, a Hungarian low-cost airline founded in 2003, serves more than 190 destinations across Europe, the Middle East, and Central Asia. It carries millions of passengers each year aboard its fleet mainly composed of Airbus A320 and A321 aircraft. The airline Wizz Air has a customer service you can contact to file a claim by yourself. The service can be reached via:

• The call center, available at 0 899 860 729 (in France) or through the airline’s official website.
• The online contact form, accessible from your customer account.
• Social media, where you can send a private message.

However, many passengers find that dealing directly with Wizz Air customer service can be cumbersome. You can indeed spend hours on the phone… Response times are often long, and low-cost airlines like Wizz Air are reluctant to pay compensation without persistence.

They frequently invoke extraordinary circumstances to avoid their responsibilities. That’s why using Indemniflight saves you administrative hassle and significantly increases your chances of success. We know the airlines’ strategies, and our experts know how to counter them.

Compensation amount in case of a claim with Wizz Air

If your Wizz Air flight was delayed by more than 3 hours, last-minute canceled, or overbooked, you may be entitled to compensation, provided certain conditions are met. This compensation is governed by European Regulation (EC) No. 261/2004, which protects the rights of air passengers within the European Union. Here are the three essential criteria for your claim to be admissible:

• The delay or cancellation must not result from extraordinary circumstances (extreme weather, political instability, air traffic control strikes, etc.).
• The flight must depart from an EU member country, or arrive there on a European airline, which is the case with Wizz Air.
• The flight must have been delayed by more than 3 hours upon arrival compared to the originally scheduled time.

Once these conditions are met, you are eligible for a fixed compensation amount set by legislation, depending on the distance traveled:

These compensation amounts are independent of the price of your ticket. It is a right, not a goodwill gesture from the airline. However, note that in the case of rerouting that allows you to arrive at your destination with a small time difference, Wizz Air can legally reduce the compensation by 50%.

To avoid missing out on your compensation, remember to submit your claim as soon as possible, assisted if necessary by a specialized service like Indemniflight.

How to receive compensation with Indemniflight?

As with many low-cost airlines, Wizz Air is not always cooperative when it comes to compensating its passengers. It is not uncommon for procedures to drag on, for passengers’ claims to go unanswered, or for the airline to cite extraordinary circumstances to deny any compensation. As a result, many travelers give up on their claims out of discouragement.

This is why Indemniflight was created. Our 100% online platform, supported by a team of lawyers and legal experts specialized in air passenger rights, allows you to entrust your entire case to professionals. You only need to provide a few basic documents, and we take care of the rest to assist you better.

Obtaining compensation following a Wizz Air flight cancellation, delay, or overbooking is nothing insurmountable with the right support. We know the arguments used by the airline and know how to respond legally and effectively.

By understanding your rights and relying on a reliable service, you can turn a disappointing travel experience into legitimate financial compensation. If you have any questions or want to start your Wizz Air claim now, our team at Indemniflight is here to help.