Need to contact TAP Portugal? Find all the ways to reach customer service.

Flight delay, cancellation, lost baggage or boarding issue? Are you looking for the contact details of TAP Portugal to get assistance or file a complaint? This page gathers all the useful information to easily reach the Portuguese airline depending on your situation: phone numbers, email, online form, office in France, social media…

Whatever the nature of your request, you will find here the right communication channel to contact the Portuguese airline quickly and efficiently.

How to contact TAP Portugal by phone?

The phone remains one of the most direct ways to reach TAP Air Portugal customer service. Whether you are in France, abroad, or need to file a complaint, several lines are available depending on your situation.

Contacting TAP Portugal customer service from France

If you are in France and want to speak to a TAP advisor in French, the airline provides several numbers depending on your departure or arrival airport:

• 0820 319 320: This line is for passengers whose flight departs from or arrives in Paris, Lyon, Marseille, or Toulouse. Opening hours: daily from 9 a.m. to 8 p.m.
• 0820 319 200: This number is reserved for flights to or from Nice. Opening hours: Monday to Friday from 9 a.m. to 8 p.m., Saturday from 9 a.m. to 5 p.m. Closed on Sundays.

These channels allow you to get information about bookings, flight schedules, fares, or check-in procedures.

Additionally, TAP provides a English-speaking call center available at +1 800 903 791 4, reachable 7 days a week from 8 a.m. to midnight (local time). This number is especially useful if you need quick assistance without going through international lines.

Calling TAP Portugal from abroad

For travelers outside France, TAP Portugal offers two main phone numbers: (+351) 707 205 700 or (+351) 21 843 11 00.

These numbers are accessible 24/7 and allow you to get information about flights, make a booking, or ask any other customer service-related question.

These lines are based in Portugal and interactions are generally held in Portuguese or English. It is therefore recommended to speak one of these languages before calling. If not, prefer the local numbers to get assistance in French.

For special cases or requests requiring treatment at the airline’s headquarters, you can contact TAP Portugal’s national head office at the following number: (+351) 218 415 000

It is also possible to reach the international Contact Center, available 24/7 at +351 211 234 400.

Claims, compensation, and refunds

TAP Portugal does not handle any claims by phone. In case of a cancelled or delayed flight, overbooking, or lost baggage, you must use the digital channels provided by the airline (form or email).

However, for guidance or general information about the procedure, you can contact one of the specialized services:

• TAP Miles&Go Customer Service (loyalty program): +1 800 903 791 4. Available daily from 9 a.m. to 1 a.m.

Need assistance to claim your right to compensation in case of a disrupted flight? Indemniflight can help you receive up to €600 according to European regulations. Our team handles all the procedures on your behalf, with no upfront fees.

How to contact TAP Portugal by email?

If you prefer to keep a written record of your exchanges with the airline, or if you have documents to send, email is a simple and effective way to contact TAP Air Portugal.

This method is especially suitable for:

• Filing a claim related to a cancelled, delayed, or overbooked flight, or lost/damaged baggage,
• Requesting a refund, full or partial,
• Asking questions about onboard services, baggage policy, fare conditions, or booking modifications,
• Sending supporting documents for your trip (PDF files, photos, receipts, etc.).

You can write to the following address: general.info@crmtap.pt

In your message, be sure to include your full name, booking or ticket number, as well as the date of the flight and the departure and arrival airports involved. Describe the incident you encountered as clearly and precisely as possible, and attach any useful supporting documents, such as a photo of your damaged luggage, a copy of your boarding pass, or a receipt for incurred expenses.

TAP Portugal usually acknowledges receipt of requests with an automatic email. Response times may vary, especially during peak seasons or periods of disruption (strikes, bad weather…).
For claims related to compensation following a disrupted flight, feel free to mention in the subject of your email the European Regulation (EC) No. 261/2004. This will help the customer service team process your case more efficiently.

How to write to TAP Portugal by post?

If you wish to send original documents or submit a formal complaint to TAP Portugal, it is entirely possible to do so by mail. This method remains relevant in the case of a complex dispute, or if your attempts to contact the airline by phone or email have not resulted in a satisfactory response.

French-speaking customers can write their letter in French or English, but it is recommended to choose English to facilitate processing by the teams based in Lisbon, Portugal.

All official postal correspondence must be sent to the airline’s headquarters at:

TAP Air Portugal – Public Limited Company under Portuguese Law
Lisbon Airport
Building 25, 8ᵗʰ Floor
1700-008, Lisbon
Portugal

This communication channel can be used to send compensation requests for your trip, original supporting documents (tickets, invoices, delay certificates, etc.), or any other administrative document.

To ensure proper receipt of your letter, it is strongly recommended to send it by registered mail with acknowledgment of receipt. This allows you to keep proof of sending, which is especially useful if you are involved in a compensation or refund procedure.

How to contact TAP Portugal via its official website?

For any claim, refund request, or dispute with TAP Air Portugal (cancelled flight, major delay, denied boarding, lost or damaged baggage…), the airline provides an online form accessible through its official website.

Unlike other airlines, TAP Portugal does not process claims by phone. Any request related to compensation or refund must be submitted through digital channels.

To do this, visit the website: www.flytap.com. Then go directly to the claims form here: TAP Portugal Claim Form
The form allows you to select the type of issue encountered (disrupted flight, baggage, customer service, TAP Miles&Go…) and to attach the necessary supporting documents (e-ticket, boarding pass, proof of flight delay, photo of a damaged suitcase, etc.). Make sure to accurately fill in your contact details and flight information to speed up the processing of your case.

Processing times

Response times vary depending on the type of request and the time of year. During peak season or in case of air traffic disruptions (strike, weather, etc.), processing may take several weeks. An automatic acknowledgment of receipt is usually sent once the form has been submitted.

Other services online

The official website of TAP Air Portugal also provides access to many useful services such as modifying or canceling a reservation, online check-in, or managing your TAP Miles&Go loyalty account.

A FAQ section is also available to quickly find answers to the most frequently asked questions without having to contact customer service. You can also reach out via the airline’s social media channels, Instagram and Facebook, for any travel-related inquiries.

Lost or damaged luggage with TAP Portugal: what to do?

If you notice that your suitcase is missing or damaged upon arrival, it is essential to report the incident immediately before leaving the baggage claim area. Go to a Lost & Found desk at the airport to file a report. Once your declaration is registered, a file number called PIR (Property Irregularity Report) will be given to you: keep it safe, as it is essential for tracking your claim.

In some cases, the issue cannot be resolved directly at the airport. You will then need to contact TAP Air Portugal later so your case can be examined in detail.

What types of damage are not covered?

TAP Portugal specifies that certain minor damage is considered part of the normal wear and tear of suitcases during handling. As such, the airline generally does not cover the following situations:

• Scratches or superficial marks,
• Small stains or dirt,
• Light cracks or moderate dents,
• Slight deformation or misalignment of zippers,
• Loss of removable elements (straps, locks, decorations),
• Damage due to overfilled luggage,
• Transport of prohibited or non-accepted items in the hold.

Describe your baggage in detail

When submitting a lost luggage report or filling out an inventory form, be sure to provide as much information as possible about your suitcase or travel bag: size, brand, color, material, stickers, items inside… The more detailed the description, the easier it will be to locate and return your baggage.

If you need to update your file or provide additional details after the initial report, TAP offers an online tracking tool to add useful information.