Contact Volotea: all available services offered by the airline

Looking to quickly get in touch with Volotea to ask a question about your flight, modify a booking, or file a complaint? The airline offers several channels to meet its passengers’ needs: phone, online forms, social media, and dedicated services depending on your request type.

Whether you’re dealing with a delay, cancellation, overbooking, or simply need information, it’s important to know who to contact. In this article, discover all the effective ways to reach Volotea, based on your situation.

Contacting Volotea by phone

Phone remains one of the most direct ways to reach Volotea’s customer service. Depending on your request (booking, modification, flight issue or Volotea complaint), different numbers are provided. Here’s how to choose the right contact number.

Numbers for booking a flight or general information

If you want to book a ticket, ask a question about destinations, schedules, or prices, contact Volotea’s reservation center:

• From England: (+44) 020 3745 4242 – £0.12/min + call charges
• From abroad: (+34) 93 12 20 717 – cost depends on your provider

This service is available for any pre-booking questions or to purchase additional services such as checked baggage or seat selection.

Numbers for existing bookings

If you’ve already booked a Volotea flight and want to modify or verify details of your reservation, there’s a specific phone service for that.

Whether it’s to confirm your flight time, add checked baggage, purchase priority boarding, or correct an error in your personal information, simply contact the airline’s customer service and have your booking reference ready.

• In England, the service can be reached at 0330 808 0192 (charged at standard rates plus any operator fees).From abroad: dial +34 93 122 62 34, with a rate depending on your phone provider.

Numbers for group travel

For group travel, Volotea offers a dedicated service to organize trips for 10 to 125 people. This is designed for large families, businesses, or associations. A customer advisor will assist you throughout the booking process, offering tailored solutions and personalized follow-up.

• If you’re calling from France, you can reach this service at 0821 610 759 (charged at €0.099/min + €0.094 excl. VAT per call)
• From abroad, the number to dial is +34 93 122 21 47.

The service is available Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 7:00 p.m., as well as on weekends from 9:00 a.m. to 2:00 p.m.

Exclusive contacts for Megavolotea members

Passengers enrolled in the Megavolotea or Megavolotea Plus loyalty program have access to an exclusive customer service and can contact the airline by phone or via WhatsApp. This privileged channel offers quick and personalized responses, provided you use the phone number registered in your Volotea profile.

In France, the service can be reached at 05 33 52 09 44, while international calls should be directed to +34 93 122 24 77. Advisors are available every day from 9:00 a.m. to 7:00 p.m.

Partner travel agencies

Volotea’s partner travel agencies also benefit from special access to the airline’s customer service. A dedicated phone number is available to help manage bookings made on behalf of clients. This service operates Monday to Friday from 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m., as well as on weekends from 9:00 a.m. to 2:00 p.m.

• In England, professionals can contact 0330 808 0192 (charged at standard rates plus call charges).
• For calls from abroad, the number to use is +34 93 12 20 717.

Contacting Volotea online

Volotea makes online procedures easy with a simple and complete interface. Whether you need to modify a booking, ask a question, or file a claim for a delayed or cancelled flight, several digital solutions are available. Here’s how to contact Volotea online quickly and efficiently.

The most direct way to manage your trip is to visit the airline’s official website. From your personal account, you can:

• view and modify your booking,
• add extra services (baggage, seat selection, priority boarding, etc.),
• download your boarding pass,
• or ask a question via the help center.

The website is available in multiple languages, including French, and can be accessed from a computer, tablet, or smartphone.

Online Help Center

Before contacting an agent, you can consult the Volotea FAQ (Frequently Asked Questions), which groups many answers sorted by topic: cancellation, delay, refund, baggage, check-in, onboard services, and more.

This helps you save a call and get an immediate response to most common questions.

Online Contact Form for Volotea

For specific requests (cancelled flight, lost baggage, refund not received, etc.), you can fill out a form directly online.

Be sure to attach all supporting documents (ticket, boarding pass, receipts, etc.) so your case can be processed more quickly. Once the form is submitted, you will receive a confirmation email with a tracking number.

Volotea Mobile App

Available on iOS and Android, the Volotea mobile app lets you access all your travel information, manage your bookings, and receive real-time notifications. You can also contact customer support via the app, which can be very convenient when on the move.

Social Media: Facebook and X (formerly Twitter)

Volotea’s customer service is also active on social media, which can be a quick way to communicate with an agent, especially for simple or urgent requests.

• Facebook: by sending a private message via the official page, you can usually get a response within a reasonable time, often within a few hours.
• X (formerly Twitter): you can mention the official account @volotea or send them a direct message. This channel is particularly useful for reporting real-time issues, such as flight delays or difficulties at the airport.

Note that social media are not suitable for complex requests or those requiring documentation (claims, compensation, Volotea flight refunds). In such cases, it is better to use the online form or phone contact.

Why contact Indemniflight for a Volotea claim?

Even though Volotea’s customer service offers several channels to file a claim, obtaining full compensation for a delayed, cancelled, or overbooked flight can quickly become an uphill battle. Long response times, documents to provide, complex legal procedures… the process can discourage many passengers.

That’s why more and more travelers choose to entrust their case to an expert like Indemniflight.

Specialized in handling airline claims, Indemniflight takes care of every step of your compensation request with Volotea. Our team has in-depth knowledge of the European regulations protecting passengers’ rights in case of flight disruptions.

We verify your flight’s eligibility, compile your case, communicate with the airline, and if necessary, take legal action on your behalf.

By choosing Indemniflight, you maximize your chances of recovering up to €600 in compensation, with no upfront costs. We work on a success-fee basis: if you don’t get paid, you don’t pay. This model guarantees you risk-free, fully transparent support.

Whether your Volotea flight was cancelled last minute, delayed by over 3 hours, or you were denied boarding due to overbooking, our team is here to defend your rights. You just need to fill out the form available on our website, and we take care of the rest.